Roles and Responsibilities Manage customer relationships through effective communication, issue resolution, and database management. Develop strong client relationships by understanding their needs and providing tailored solutions. Utilize MS Office skills to maintain accurate records and reports. Possess convincing power to negotiate deals and close sales transactions. Excellent written communication skills for creating professional emails and documents.
Responsibilities: * Manage customer queries via phone, email & chat * Analyze data to improve CRM strategies * Draft marketing materials & MIS reports * Collaborate with sales team on client satisfaction