Reporting to: AVP - Campaigns & Communications Number of position: 1 Contract Period : May 2025 - February 2026 The Tata Mumbai Marathon is an annual event that brings together thousands of participants and donors supporting various charitable causes. United Way Mumbai is the event’s Philanthropy Partner. The TMM's philanthropy pillar’s success heavily relies on generous contributions from donors, individuals, and corporate entities. However, many potential donors are unable to complete their online donations for various reasons, leading to missed opportunities for fundraising. Job Responsibilities: Donor coordination: - Engaging with potential donors through outbound calls. - Adopting a warm, empathetic approach to establish rapport and build a positive donor experience. - The officers will be trained to provide technical assistance and troubleshoot issues related to the donation process. Understanding Donor Concerns: - Active listening will be a core skill of the officers, enabling them to understand the reasons behind incomplete transactions. - Valuable feedback will be collected during interactions, helping us identify common pain points and optimise the donation process. Persuasive Communication: - The officers will use persuasive communication techniques to nudge donors towards completing their donations. - Emphasising the impact of their contributions and the difference it makes will be a focal point of these interactions. Collaboration and Data Management: - The officers will collaborate with the Campaigns team at United Way Mumbai to ensure consistent messaging. - Accurate records of donor interactions will be maintained to track progress and improve donor engagement strategies. Goals - Increased Donation Completion Rate: Engaging donors personally and addressing their concerns will likely lead to more successful transactions. - Improved Donor Satisfaction: Providing personalised support will enhance the donor experience and foster a sense of appreciation. - Valuable Feedback and Insights: Collecting feedback during interactions will offer insights into the donor's perspective, helping identify areas for improvement. - Enhanced Fundraising Results: A more engaged donor base is likely to result in increased contributions, benefiting the charitable causes supported by the marathon. Profile Requisites: Education: Minimum of a high school diploma or equivalent. Communication Skills: Fluent in spoken English and Hindi. Basic proficiency in written communication for emails and follow-ups. Empathy and Positive Attitude: Demonstrated ability to show empathy and maintain a positive attitude while interacting with donors. A genuine passion for helping others and contributing to charitable causes. Problem-Solving Abilities: Proactive problem-solving skills to address donor concerns effectively and efficiently. Good MS office skills i.e. Excel, Word, PowerPoint Remuneration: INR 15,000 - 18,000 per month, depending on qualifications and experience. Job Types: Full-time, Fresher, Contractual / Temporary Contract length: 9 months Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Ability to commute/relocate: Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Reports to: Executive - NGO Relations Duration: May, 2025 – March, 2026 Mode of Work: Full time with hybrid working from office/home Job Responsibilities: The position is part of United Way Mumbai's NGO Relations team, which is responsible for mapping the development sector, liaising with our NGO partners, building capacities, and identifying high-impact projects. o Sector mapping To study and map the development sector, identify and highlight best practices and synergies with UWM mandates To develop and maintain a PAN India database of prospective partners and projects across multiple thematic areas To ensure thorough due diligence of prospective partners and guide them through the registration and onboarding process Profile Requisites: Excellent communication skills in English and Hindi (spoken) and in English (written) Education: Minimum of a high school diploma or equivalent. A high level of attention to detail is a key skill required for this role 0-3 years of experience in any field. Freshers are welcome to apply. Good MS office skills i.e. Excel, Word, PowerPoint Remuneration: INR 15,000 - 18,000 per month, depending on qualifications and experience. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹15,000.00 - ₹18,000.00 per month Ability to commute/relocate: Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Work Location: In person