Background Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s new Country Programme (2023-2027) builds on our prior work and aims to provide an integrated approach to development solutions in three strategic portfolios: Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Project Background: The UNDP Resident Representative (RR) is the accredited senior UNDP official in the programme country who represents, leads, and is accountable for harnessing and directing the full potential of UNDP’s global capabilities, and those of its associated funds and programmes, in support of national development strategies and collaborative partnerships. One of the key responsibilities is to provide strategic leadership and representation by brokering country-level strategic partnership agreements, representation, or hosting arrangements with UN non-resident and specialized agencies. This includes positioning UNDP as a strategic partner for sustainable development, with the capabilities to partner at scale and deliver world-class knowledge and technical expertise. The UNDP Resident Representative office in New Delhi is seeking a motivated and detail-oriented intern to support the Resident Representative in partnership management, research, and documentation. This internship offers a unique opportunity to gain hands-on experience in international development, strategic partnerships, and high-level administrative support. The Intern is expected to support the Resident Representative’s participation in workshops, conferences, meetings and missions. This includes carrying out research in support of the analytical activities of the Resident Representative’s office as well as participating in meetings and recording minutes for scheduled and other ad hoc meetings as needed. Duties and Responsibilities 1. Partnership Management : Assist in identifying and researching potential areas of collaboration with various stakeholders, including government agencies, NGOs, private sector partners, and international organizations. Support the communications and partnerships team in the development of partnership briefs and presentations to support the Resident Representative in strategic meetings and negotiations. 2. Research and Analysis : Conduct research to support the analytical activities of the Resident Representative’s office, including gathering data on development trends, policy analysis, and best practices. Use data analytics to prepare reports, summaries, and briefing notes on various topics relevant to UNDP’s work and the Resident Representative’s priorities. Monitor and analyze relevant news, publications, and reports to keep the Resident Representative informed of key developments. 3. Documentation and Administration Support : Assist with the day-to-day running of the Resident Representative’s office, including scheduling meetings, managing correspondence, and organizing events. Participate in meetings and record minutes for scheduled and other ad hoc meetings as needed. Support the Resident Representative’s participation in UNDP organized events and meetings by preparing necessary documentation and logistics. Competencies Achieve Results: Plans and monitors own work, pay attention to details, delivers quality work by deadline Think Innovatively: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: Appreciate/respect differences, aware of unconscious bias, confront discrimination Demonstrated commitment to diversity, equity, and inclusion. Applicants from marginalized communities (e.g., gender minorities, LGBTQI+, persons with disabilities, indigenous or tribal backgrounds) are strongly encouraged to apply. Required Skills and Experience Excellent written and verbal communication skills. Strong research and analytical skills, with the ability to synthesize information and present it clearly. Strong organizational skills and attention to detail. IT skills related to administration will be an advantage. Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).and effective use of internet and web-based systems. Ability to work with quick turnaround time. Good team player and ability to adapt to change in work environment Ability to work within tight deadlines and adjust accordingly as new priorities arise Applicants to the UNDP internship programme must at the time of application meet one of application: Be enrolled in a postgraduate degree programme (such as a master’s programme or higher) in one of the following disciplines: Social Sciences, Communications, Journalism, Business & Administration or other relevant subjects. Be enrolled in the final academic year of a first university degree programme (such as Bachelor’s degree or equivalent) in the above field. Have recently graduated with a university degree (as defined in (a) and (b) above) and, if selected, must start the internship within one year of graduation; Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program. Mentorship: Each intern will be paired with a dedicated mentor from their respective team. The mentor will provide professional guidance, help the intern navigate the work environment, offer feedback, and support their overall learning and growth during the internship period. Learning Opportunities: Interns will be exposed to a variety of learning experiences related to UNDP’s work. These may include participating in team discussions, attending internal briefings or knowledge-sharing sessions, and accessing online resources. Topics may cover areas such as development programs, the Sustainable Development Goals (SDGs), and professional skills relevant to working in a multilateral development environment. Key learning opportunities would include: Understanding of Development Programs and the SDGs :The intern will gain exposure to UNDP’s development priorities and how they align with the Sustainable Development Goals (SDGs), through research, partnership briefs, and participation in meetings and events. Professional and Strategic Communication in a Multilateral Environment :By supporting partnership management, preparing presentations and documentation for high-level meetings, and working closely with the Resident Representative’s Office, the intern will develop strong communication and documentation skills in a multilateral, high stakes setting. Research and Analytical Skills for Policy and Strategic Decision-Making :The intern will strengthen their capacity to conduct policy and partnership-related research, analyze data, and prepare briefs and reports that inform leadership decisions, enhancing their ability to synthesize complex information in support of strategic planning. Disclaimer Important information for US Permanent Residents ('Green Card' holders) Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications. Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Non-discrimination UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. Scam warning The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Organizational Context UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s new Country Programme (2023-2027) builds on our prior work and aims to provide an integrated approach to development solutions in three strategic portfolios: Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Office/Unit/Project Description UN house at 55 Lodhi Estate, New Delhi has an ICT helpdesk team which provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes daily desk support and management of ICT Infrastructure. Within this team, one ICT Assistant is required. S/he will be based at UNDP, New Delhi and shall work under the guidance and supervision of the Head of the ICT Unit (ICT Associate). As this is a full-time position, s/he cannot hold any other job/assignments during this assignment . Job Purpose and Scope of Work Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Assistant promotes a client-oriented approach. Main Purpose: The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India. Duties and Responsibilities: Supports implementation of ICT management systems and strategies, focusing on achievement of the following results : Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs). Provision of inputs to prepare results-oriented ICT workplans. Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results: Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades Assistance in upgrading patch and anti-virus programs on a timely basis. Monitoring of internet traffic, usage and performance on a frequent and regular basis. Support users in backing up and restoring their files, as well as in virus detection, removal and prevention. Organizing Video/Audio/Web Conferences Install, configure and troubleshooting O365 applications. Supports networks administration, focusing on the achievement of the following results Assistance in resolving network related issues and monitor network performance Responds to user queries regarding network access. Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups. Managing Cisco Meraki Network Provides administrative support, focusing on the achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Extraction of data from various sources. Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Provision of ICT support to key events. Facilitates Knowledge Building, Digital Literacy, and User Training: Conduct training and orientation sessions for staff on digital tools and responsible ICT practices. Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service. Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive. Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms. Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice. Supports Digital Transformation, Innovation, and Automation: Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy. Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows. Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency. Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization Institutional Arrangement [1] This will be a shared position through Common Services Account (CSA) of all UN Agencies located in the UN House and will report to UNDP’s Head of ICT. Reporting To: Head of ICT Support Unit (ICT Associate), UNDP India Reportees to this position (if applicable ): N/A [1] NPSA holders hired under a National implementation modality, remain under the administrative supervision of UNDP, even if daily supervision is ensured by the national counterpart. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customers service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client’s upcoming needs and concerns. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology IT Research and Development Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar isdesirable Min. Education requirements Secondary education is required. Or A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement. Min. years of relevant work experience Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science. Required skills Experience in office365 applications including SharePoint & Microsoft Power platform. Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc. Experience in supporting application development on .net technology. Desired skills in addition to the competencies covered in the Competencies section Exposure to Power Apps, Power Automate & Power BI Exposure to app development on .net Experience of working with international organizations including the UN Required Language(s) Fluency in English and Hindi is required. Professional Certificates N.A. Remuneration starting at INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly) as per the scale depending on qualifications and experience. The remuneration is excluding 8.33% pension amount paid over and above the salary Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.