Job Summary: We are seeking a proactive and strategic Customer Relationship Manager to enhance our client interactions and manage relationships at Unitary Properties. The ideal candidate will excel in lead management, client communication, client on boarding, follow-up processes, customer retention, transaction management, client feedback collection, relationship building, and client documentation. Role & responsibilities Maintain effective client communication, providing timely and accurate information. Oversee client onboarding, ensuring a smooth transition and satisfaction from the start. Implement and manage follow-up processes to keep clients engaged and informed. Develop strategies for customer retention, focusing on building long-term relationships. Handle transaction management, ensuring all financial dealings are accurate and transparent. Maintaining clients data files, reports with all their details. Collect and analyze client feedback to improve services and client satisfaction. Build strong client relationships through consistent and personalized interactions. Maintain and update client documentation to ensure all records are current and accurate. Manage lead generation and conversion processes to ensure a steady flow of potential clients. End to End CRM experience. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Strong communication and interpersonal skills. Excellent organizational abilities, and a knack for building and maintaining strong client relationships. Proficiency in High-rise software. Experience: The candidate should have 4-8 years of experience in customer relationship management in the Real Estate sector. Attributes: Candidates should demonstrate strong analytical abilities to interpret data and make informed decisions. Creative thinking and problem-solving skills, and a proactive, results-driven attitude. Interested candidate can share your resume on sneha@unitaryproperties.com
Role & responsibilities : Team & Execution Management Assign duties and responsibilities to project staff (Engineers, Supervisors, Safety Engineer, Architect, Billing & Estimation Engineer, Store In-charge, Foreman) to meet project milestones. Prepare daily and weekly execution plans and ensure efficient implementation on-site. Monitor productivity and ensure optimal utilization of labor, equipment, and materials. Vendor & Subcontractor Coordination Finalize vendors/subcontractors for various construction activities in coordination with procurement. Conduct regular meetings with vendors and consultants for progress reviews and technical discussions. Review and validate subcontractor and vendor bills, providing necessary approvals for processing. Planning & Monitoring Develop detailed activity schedules to avoid bottlenecks and ensure timely completion of works. Review implementation progress regularly and gather data to assess performance against plans. Coordinate with other project leads and managers for resource sharing and execution synchronization. Quality, Safety & Compliance Validate each activity on-site against approved checklists and ensure compliance with quality standards. Ensure materials received on-site meet specified quality standards. Coordinate with the Quality Department to obtain necessary NOCs before commencing critical activities. Ensure daily PPE usage by all site workers and coordinate with the Safety Department for safety drills and emergency preparedness. Documentation & Coordination Support the preparation of project completion documents in coordination with consultants and the liaison team. Coordinate with Project Architects, Consultants, and internal departments (Estimation, Contracts, Purchase) for smooth execution and resolution of technical issues. Review project costs, assist in quarterly architect certifications, and contribute to budgeting and estimation processes. Procurement & Cost Control Assist in procurement of materials and construction essentials in a timely manner to prevent delays. Calculate material quantities for budgeting and estimation purposes, and monitor cost impacts on the overall project budget. Education: Bachelor's Degree in Civil Engineering. Experience: 7-10 years of experience in project execution and site management within the real estate industry (residential and commercial). Work Environment: On-site project supervision with frequent interaction with cross-functional teams, contractors, and consultants. Will require regular site visits, inspections, and participation in field activities.