Company Name: Atiya Healthcare Pvt Ltd Job Title: Influencer Marketing Intern Stipend : 10,000-15,000 Location: Karol Bagh, Delhi About Us: Atiya Healthcare Pvt Ltd is a dynamic brand in healthcare dedicated to connecting with audiences through creative and impactful digital content. We are looking for a passionate and proactive Influencer Marketing Intern to join our growing marketing team and support the execution of influencer campaigns that engage and inspire. Role Overview: As an Influencer Marketing Intern, you will assist in the planning, execution, and optimization of influencer marketing campaigns. This internship will give you hands-on experience in influencer partnerships, content creation, and campaign analysis, providing you with valuable skills to advance in the digital marketing industry. Key Responsibilities: Influencer Research: Assist in identifying and researching potential influencers across multiple social media platforms (Instagram, TikTok, YouTube, etc.) who align with our brand values and target audience. Campaign Support: Help with the coordination and execution of influencer campaigns, including outreach, content scheduling, and ensuring timely deliverables. Content Collaboration: Support in brainstorming and generating creative content ideas for influencer collaborations in alignment with brand messaging. Analytics & Reporting: Track influencer campaign performance and assist in preparing reports on key performance metrics (engagement rates, ROI, etc.). Influencer Communication: Assist in drafting emails, messages, and other communication to influencers, fostering positive and professional relationships. Social Media Monitoring: Monitor social media channels for influencer-generated content and engagement, ensuring proper brand alignment. Administrative Support: Help with campaign logistics, influencer contracts, and data entry as needed. Requirements: Currently pursuing a degree in Marketing, Communications, Business, or a related field. Strong interest in influencer marketing, social media, and digital trends. Excellent written and verbal communication skills. Detail-oriented with strong organizational skills. Proficiency in Microsoft Office (Excel, PowerPoint) and basic knowledge of social media platforms (Instagram, TikTok, YouTube, etc.). Creative, enthusiastic, and willing to learn in a fast-paced environment. Ability to work independently and as part of a team. A positive, can-do attitude and a willingness to contribute ideas. Preferred Qualifications: Experience or personal interest in managing social media accounts or creating digital content. Basic knowledge of social media analytics tools and influencer marketing platforms is a plus. Why Join Us: Gain hands-on experience in the rapidly growing field of influencer marketing. Opportunity to learn from experienced professionals in a collaborative and creative environment. Interested candidates may contact HR Jasmine @9821112741 Job Types: Full-time, Internship Contract length: 3 months Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person
About the job Customer Service Team Lead Role Overview As the Customer Service Team Lead, candidate will drive excellence in customer support for Atiya Healthcare. Your focus will be on ensuring timely, empathetic, and high-quality support across all channels, maintaining SLAs, elevating service standards, and cultivating a strong, motivated team. Key Responsibilities Team Leadership & Coaching - Lead, mentor, and motivate a team of customer service agents to deliver exceptional service. - Conduct regular performance reviews, provide feedback, and facilitate coaching/training. - Enable team knowledge via audits of communications plus refresher sessions. Quality & Process Excellence - Define, implement, and monitor service policies and SOPs to ensure adherence to SLAs and service standards. - Oversee quality assurance processes reviewing emails, chat, and call interactions, providing corrective guidance to maintain standards. Operations & Escalation Management - Manage agent shifts, scheduling, staffing, and workload distribution for optimal coverage. - Oversee ticketing systems, ensure timely closure of support queries, and implement escalation protocols as needed. Stakeholder Collaboration - Serve as the voice of the customerflag trends, challenges, and service improvement opportunities internally. Metrics & Continuous Improvement - Monitor KPIs including CSAT, FCR (First Contact Resolution), NPS, AHT (Average Handling Time), and ticket backlog. - Use data insights to drive coaching, highlight system gaps, and boost team performance and customer satisfaction. Ideal Profile / Requirements Experience: 7+ years in customer service roles with at least 5 to 6 years in a team-leading or supervisory capacity. Skills: - Strong leadership and people development abilities. - Excellent written and verbal communication. - Customer-centric mindset and attention to detail. - Familiarity with quality assurance, customer service tools, and ticketing systems. Qualifications: Master's/Bachelor's degree or equivalent experience.
Job Title: Product Manager - Call Center Operations & Process Automation Location: [Karol Bagh, New Delhi] Department: Product Management Reports To: Head of Product / Director of Operations About the Role: - We are seeking a strategic and execution-focused Product Manager to lead the automation and optimization of call center operations. - In this cross-functional role, you will work closely with the tech, operations, and customer success teams to streamline workflows, reduce manual effort, and enhance both agent and customer experiences through scalable product solutions. - This role is ideal for someone who thrives in a product-driven company and has a strong grasp of operational systems, automation tools, and CX (Customer Experience) metrics. Key Responsibilities: - Lead product initiatives aimed at automating call center workflows including ticket routing, agent performance tracking, CRM integrations, and self-service tools. - Partner with engineering and operations to identify inefficiencies in current processes and design automation strategies that reduce response time and improve service quality. - Build and manage the roadmap for call center automation tools, balancing long-term vision with quick wins. - Create detailed product requirements, user stories, process flows, and interface wireframes. - Work closely with QA, engineering, and data teams to ensure high-quality product delivery. - Track performance metrics (e. , AHT, FCR, CSAT) to assess impact and drive continuous improvement. - Enable operational teams through rollout plans, training materials, and feedback loops. - Stay up to date with industry trends in contact center technology, AI/chatbots, and workforce management. Required Qualifications: - 3-7 years of experience in product management, with a focus on operations or internal tooling. - Experience working on or with call center platforms (e. , Zendesk, Genesys, Five9, NICE, Talk desk). - Understanding of customer support KPIs and how they tie to automation goals. - Familiarity with automation and workflow tools (e. , UiPath, Zapier, Twilio, Freshdesk, Salesforce Service Cloud). - Technical understanding of APIs, data flows, and system integrations. - Excellent cross-functional communication and stakeholder management skills. - Strong data orientation - ability to query, interpret, and act on operational data. Nice to Have: - Experience in a product-based or SaaS company. - Background in operations, customer support, or contact center management. - Exposure to AI-based tools such as chatbots, voice bots, or speech analytics. - Knowledge of Agile/Scrum methodologies and tools (e.