Company Description UK Student Helpline is a renowned provider of UK Immigration and Education services for UK aspirants in Kerala. With locations in the UK, Kochi, and Alappuzha, we offer comprehensive services including Visa Processing, University and Course Selection, Test preparation, Career Counselling, and Scholarship Guidance. Our mission is to support students in achieving their dreams of a successful career in the UK, guiding them from course selection to internship placements. Key Responsibilities Handle inbound and outbound calls to prospective clients/students. Clearly explain services, programs, and offers in a professional manner. Maintain accurate call logs and update CRM records. Follow up with leads on a timely basis to ensure conversions. Provide excellent customer service, resolving queries with patience and clarity. Qualifications & Skills Minimum 1 year of experience in telecalling / customer service (education consultancy experience preferred). Excellent communication skills in English, Hindi, and Malayalam (mandatory). Confident, persuasive, and good at building rapport with clients. Strong listening skills with the ability to handle objections. Ability to work in UK shift timing (2:00 PM – 9:00 PM IST) . Basic computer knowledge and familiarity with MS Office/CRM software. What We Offer Competitive salary and performance-based incentives. Friendly work environment with growth opportunities. Training and support to enhance your communication and sales skills.
UK Student Helpline Private Limited is looking for Senior student counselor to join our dynamic team and embark on a rewarding career journey. A Student Counselor, also known as a School Counselor or Educational Counselor, plays a crucial role in supporting students' academic, social, and emotional development. Their primary responsibility is to help students overcome challenges and succeed in their academic pursuits. The job description of a Student Counselor typically includes the following responsibilities : Job Title : Student CounselorResponsibilities : Academic Support : Assist students in setting academic goals and developing study skills. Provide guidance on course selection and educational pathways. Identify learning difficulties and collaborate with teachers to implement appropriate interventions. Career Counseling : Administer aptitude tests and career assessments to help students explore potential career paths. Provide information about different professions, colleges, and vocational training programs. Assist students in developing career plans and setting realistic goals. Personal and Social Development : Offer counseling services to students dealing with personal issues such as family problems, peer pressure, and mental health concerns. Conduct group counseling sessions to address common challenges faced by students. Promote positive social interactions and conflict resolution skills among students. College and University Applications : Assist students in the college or university application process, including researching suitable institutions and programs. Help students prepare application materials, such as resumes and personal statements. Provide information on scholarships, grants, and financial aid options. Crisis Intervention : Respond to crises such as accidents, violence, or natural disasters, providing immediate counseling and support to affected students. Collaborate with school staff and external agencies to ensure students receive necessary support during emergencies. Parent and Teacher Collaboration : Communicate regularly with parents/guardians regarding their child's progress, challenges, and available support services. Collaborate with teachers and other school staff to create a supportive learning environment for all students. Conduct parent workshops on topics related to adolescent development, academic success, and career planning. Documentation and Reporting : Maintain accurate and confidential records of counseling sessions and student progress. Prepare reports and presentations for school administrators to demonstrate the effectiveness of counseling programs. Professional Development : Stay updated on the latest counseling techniques, educational trends, and adolescent psychology research. Attend workshops, conferences, and training sessions to enhance counseling skills. Qualifications : Masters degree in School Counseling, Counseling Psychology, or a related field. State licensure or certification as a school counselor (requirements vary by location). Strong interpersonal and communication skills. Empathy, patience, and the ability to establish trust with students. Knowledge of counseling techniques, mental health issues, and adolescent development. Note : The specific duties and qualifications for a Student Counselor may vary based on th Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.