Make or receive calls to assist customers with inquiries, complaints, or purchases. Maintain detailed records of interactions and escalate unresolved issues. Deliver excellent customer service while meeting performance metrics. need candidate who have DRA Certification preferable and banking industry . Bucket & writoff All portfolio ICICI bank
As a Debt Collection Associate, you will be responsible for managing records, negotiating with customers, and meeting daily targets. Your communication skills and ability to work under pressure will be crucial in this role. Experience in debt collection or a related field is preferred, along with proficiency in CRM software and basic computer skills. Fluency in both English and Hindi is required. A high school diploma or equivalent qualification is mandatory for this position.,