See yourself at Twilio. Join the team as our next Personalized Support Engineer Who we are why we re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although were headquartered in San Francisco, were on a journey to becoming a globally antiracist company that supports diversity, equity inclusion wherever we do business. We employ thousands of Twilions worldwide, and were looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job The Personalized Support Engineer (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue. This position requires working in a shift, APAC 0630-1530 IST and EMEA - 1300-2200 IST. We work 5 days a week, and could include one or both weekend days. (Tue-Sat, Sun-Thur, Mon-Fri etc) Responsibilities: In this role, you will: BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio s Product and Engineering teams. WEAR THE CUSTOMER SHOES: Work with our customers and partners developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences. EMPOWER OTHERS: Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs. RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs). Qualifications: Required: Fluent in English language (both oral and written) 4+ years experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions. Experience working with top tier customers. Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk. Excellence in task prioritization and evaluation of situational urgency. Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to stand in the customer s shoes and demonstrated dedication to the customer experience. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Desired: Previous exposure or knowledge of Twilio products Experience working with JIRA, Confluence, Airtable and other project tools. Skilled in troubleshooting network connectivity issues Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience. Location India What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com .

Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job This position is for a Channels Operations Onboarding Manager, M2 Twilio is seeking a Channels Operations Onboarding Manager to join the Onboarding Operations Team. In this role, you will oversee the end-to-end onboarding process for WhatsApp, ensuring a seamless experience for customers and strengthening relations with Meta. You will work closely with internal teams, including Carrier Relations, Product, Engineering, and GTM, as well as external strategic partners. Responsibilities Twilio is looking for someone who embodies the Twilio Magic and has: 5+ years of experience in onboarding operations for Channels (WhatsApp). 2+ years of managing a team of 3 or more people Expertise in onboarding processes for WhatsApp, with a deep understanding of Meta processes and the Tech Provider Program onboarding Process-driven mindset, with the ability to design and optimize workflows for onboarding and compliance. Experience managing complex customer requests, ensuring smooth sender registration across various regions. Strong collaboration skills, working closely with Twilio s Product and Engineering teams to troubleshoot technical issues and enhance tooling. Project management expertise, leading initiatives to improve operational efficiency, compliance, and customer experience. Technical proficiency, including experience with tools such as JIRA, Zendesk, and business intelligence platforms like Looker or Tableau (SQL knowledge is a plus). Data-driven mindset, using analytics to optimize onboarding processes and improve customer success. Excellent communication skills, with the ability to work cross-functionally and represent Channel Onboarding Operations in vendor and carrier partnerships. Qualifications Key Responsibilities As a Channels Operations Onboarding Manager, you will: Drive toward continuous improvement of WhatsApp and Tech Provider Program processes through fulfilling Meta s requirements and analyzing data. Manage and optimize onboarding workflows, eliminating bottlenecks and improving compliance. Lead audits of existing onboarding practices to ensure alignment with Meta and their acceptable use cases Design dashboards to track operational performance, compliance metrics, and service levels. Project manage complex customer onboarding requests, ensuring timely registration across regions. Work closely with internal teams to troubleshoot technical issues and enhance Twilio s onboarding operations. Location This role will be remote first. 20% of travel required. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com .

See yourself at Twilio Join the team as our next NOC Manager for Twilio s Network Operations Team. Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job Twilio is looking for a seasoned manager to join our NOC team. The NOC is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across Voice, SMS, and Identity services. The NOC works tirelessly to ensure that our carrier partner network provides the high quality and high performance that Twilio s customers expect. Responsibilities In this role, you ll: Lead and coordinate the day-to-day operations of a team of NOC Engineers, ensuring 24/7 availability and on-call coverage. Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents. Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response. Manage customer-facing reports and documentation for high-severity incidents while ensuring accurate internal process documentation. Collaborate cross-functionally with Incident Command, Operations, Support, Product, Engineering, and Business Development teams to enhance service monitoring and incident management. Identify and drive automation initiatives to streamline NOC operations, working closely with software engineers to develop necessary tools. Hire, mentor, and retain a high-performing, customer-focused team while driving continuous training and performance reviews. Foster a culture of transparency, collaboration, and respect across teams. Qualifications Required: Proven track record in SMS/MMS/Voice (or other VAS) incident ownership at a Tier 1 carrier or service provider. 8+ years of relevant experience and 3+ years of experience managing teams in operations, analytics, or routing within Networking, Messaging, or Voice domains. Strong ability to stay calm under pressure, prioritize effectively, and assess situational urgency. Excellent communication skills, with the ability to convey technical issues to both technical and non-technical audiences, including C-level stakeholders. Experience in process development, operational reporting, and staff onboarding/training. Proficiency in troubleshooting and reporting tools such as Kibana, Datadog, Looker, and ticketing systems like Zendesk, ServiceNow, and Jira. Strong analytical skills with experience using key operational metrics for evaluation and decision-making. Expertise in complex troubleshooting and resolving critical technical issues. Highly organized, process-driven, and capable of managing multiple projects simultaneously. Schedule: Monday to Friday, 12:30 to 21:30 India Time Desired: Advanced understanding of SMS messaging from a carrier and aggregator (Core Network and VAS) perspective Advanced experience in SMS troubleshooting (e.g. pcap, traceroute, tcpdump) and understanding of basic AWS connectivity ITIL Foundation certification Fluency in additional spoken languages Location This role will be remotely based in India - Karnataka, Telangana, Tamil Nadu, Maharashtra and Delhi. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com .

See yourself at Twilio Join the team as Twilio s next Manager, Accounts Receivable Accounting Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job As the Accounting Manager for Accounts Receivable you will be very hands-on to ensure A/R is accurate and reconciled across multiple subledgers (in multiple systems) to the general ledger. This is an accounting focused role for all things A/R - including ensuring there is a proper process for Allowance for Doubtful Accounts, bridging the revenue implications when an account is identified as a collections risk, supporting proper account write-off treatment, etc. It is important for this role to maintain in-depth knowledge of all cash application and accounts receivable transactional processes, however these functions will be performed by another team and so will require close alignment and collaboration. You will be responsible for continuous process improvements within the department to gain month-end close efficiencies and to ensure accuracy and completeness. As the manager, you will also be responsible for the day to day management of the team and to ensure aligned and supported collaboration between this function and the cash application, collections, and billing operations teams. Responsibilities In this role, you ll: Manage and continuously develop the AR team, with an emphasis on enhancing accuracy and efficiency, and in building a deep knowledge of business processes Interface with key partners across internal departments and subsidiaries to ensure AR is accurate and reconciled between the general ledger and multiple subledgers. Provide accounting mentorship, support, and training for teams responsible for cash application, collections, and billing operations. Review month-end entries and reconciliations, as well as monthly management reporting Model strong intellectual curiosity, especially in cross-functional collaboration to analyze and interpret DSO and write-of trends within business lines to provide financial insights to continuously drive performance for all things A/R Maintain policy for the Allowance for Doubtful Accounts estimate, considering a periodic refresh as circumstances warrant. Drive continuous improvement of efficiency and effectiveness by identifying, developing and implementing enhancements to processes and systems. Interact extensively across all functional teams within Twilio and assist as queries arise. Qualifications Required: A bachelor s degree or equivalent, preferably in accounting or finance related fields and a minimum of 8+ years of relevant accounting experience with increasing scope, including strong US GAAP and accounting process knowledge and 3+ years supervisory experience A diligent self-starter, with intense curiosity, and a proven ability to take initiative and be proactive in addressing complex issues. You have the ability to cut through the noise to identify the core components of a problem, and then drive toward an outcome that optimizes the impact. Experience with multi-entity, multi-currency set ups within Oracle In-depth working knowledge of month-end close processes, operational accounts receivable procedures, and significant experience and knowledge of accounting reconciliations Excellent verbal and written communication skills to effectively present to team and management. Ability to efficiently and effectively prioritize the teams work while working on multiple projects. Aptitude for continuous improvement and process redesign. You always are asking if something can be done more efficiently. Advanced spreadsheet skills - large datasets do not intimidate you. Instead you look for ways to create simplicity and automation. Working hours: 1:00 PM IST to 10:00 PM IST Desired: Experience working with very large customer base Experience working on implementation of new systems. Experience with Zuora Location This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana) Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com .

Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Data Science Manager, dedicated to elevating our Marketing Strategy with Media Mix Modelling. About the job We are seeking a Data Science Manager to lead our Media Mix Modeling (MMM) efforts within the global marketing organization. This role is highly visible and will play a crucial part in shaping our media investment strategy, optimizing our marketing budget, and driving business growth. We are looking for someone who is both hands-on with data science and strategic in approach. You will partner with marketing, sales, finance, and product teams to generate actionable insights, enhance media performance, and improve marketing ROI. If you are an expert in MMM, proficient in Python and SQL, and experienced with tools like Meta s Robyn and Google s Meridian, this role is for you. Responsibilities In this role, you ll: Develop, validate, and maintain Media Mix Models (MMM) to measure the effectiveness of various marketing channels, including digital, TV, radio, OOH, and offline media. Conduct advanced statistical and econometric analysis to quantify marketing effectiveness, forecast the impact of future marketing activities and recommend optimal budget allocations. Partner with marketing, sales strategy and finance teams to translate model insights into actionable recommendations for campaign planning and budget allocation whilst ensuring insights align with broader business objectives. Work with engineering teams to build scalable and automated pipelines for data ingestion, model training, and reporting as well as ensuring the availability of clean, structured, and reliable marketing data. Explore and implement advanced modelling techniques such as Bayesian MMM, hierarchical modelling, and causal inference. Present findings and insights to senior stakeholders, communicating complex concepts in a clear and actionable way. Stay up to date with industry trends, emerging MMM methodologies, and data science best practices. Qualifications Required: 8+ years of experience in marketing analytics, econometrics, or data science with a strong focus on marketing measurement. Strong expertise in econometrics and regression modelling techniques with hands-on experience of Meta s Robyn or Google s Meridian packages. Proficiency in Python and SQL for data analysis and modelling. Proven track record of influencing marketing strategies through data-driven insights. Solid understanding of digital and traditional media channels and their role in marketing effectiveness. Strong communication and storytelling skills to translate analytical findings into business impact. Demonstrated ability to present findings to both technical and non-technical audiences, with experience leading key technical projects. Preferred: Experience with Bayesian modeling, causal inference, and advanced statistical techniques. Prior experience in B2B marketing analytics. Prior experience in a consulting or marketing agency environment is a plus, demonstrating the ability to apply MMM insights in diverse business contexts. Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com .

As a Staff Engineer specializing in Machine Learning and Feature Engineering for the Identity Resolution team, you will drive the development of sophisticated ML models and advanced feature engineering techniques designed to enhance our identity resolution capabilities. Your work will play a critical role in improving our systems ability to match and unify customer identities accurately, enabling more personalized customer experiences and strategic business insights. Your role will also involve building robust data infrastructure to support and scale our machine learning initiatives. To thrive in this role, you must have a deep background in ML engineering, and a consistent track record of solving data & machine-learning problems at scale. You are a self-starter, embody a growth attitude, and collaborate effectively across the entire Twilio organization Responsibilities Design, implement, and refine machine learning models that improve the precision and recall of identity resolution algorithms. Develop and optimize feature engineering methodologies to extract meaningful patterns from large and complex datasets that enhance identity matching and unification. Develop and maintain scalable data infrastructure to support the deployment and training of machine learning models, ensuring that they run efficiently under varying loads. Build and maintain scalable machine learning solutions in production Train and validate both deep learning-based and statistical-based models considering use-case, complexity, performance, and robustness Demonstrate end-to-end understanding of applications and develop a deep understanding of the why behind our models & systems Partner with product managers, tech leads, and stakeholders to analyze business problems, clarify requirements and define the scope of the systems needed Ensure high standards of operational excellence by implementing efficient processes, monitoring system performance, and proactively addressing potential issues. Drive engineering best practices around code reviews, automated testing and monitoring Qualifications *Required: 7+ years of applied ML experience. Proficiency in Python, Java or Golang is preferred. Extensive experience in feature engineering and developing data-driven frameworks that enhance identity matching algorithms. Strong background in the foundations of machine learning and building blocks of modern deep learning Deep understanding of machine learning frameworks and libraries such as TensorFlow, PyTorch, or Scikit-learn. Experience with big data technologies like Apache Spark or Hadoop, and familiarity with cloud platforms (AWS, Azure, Google Cloud) for scalable data processing. Familiarity with ML Ops concepts related to testing and maintaining models in production such as testing, retraining, and monitoring. Experienced with modern data storage, messaging, and processing tools (Kafka, Apache Spark, Hadoop, Presto, DynamoDB etc.) and demonstrated experience designing and coding in big-data components such as DynamoDB or similar Experience working in an agile team environment with changing priorities Experience of working on AWS Desired: Exposure to Advertising Technology, Marketing Technology domains. Experience designing and implementing highly available, performant, and fault-tolerant distributed systems that provide durable and (eventually) consistent results. Experience with Large Language Models