TTP Ventures LLP

Store Manager at Titan World & Helios - a premium watch store, you will be responsible for leading the store team of 5-8 people, ensuring exceptional customer service, achieving sales targets, maintaining brand standards, and managing daily operations efficiently. You will be the face of Titan at the store level and uphold its values of trust, innovation, and excellence. Sales & Customer Service Drive daily/weekly/monthly sales to achieve targets. Ensure excellent customer service and a personalized shopping experience. Handle escalated customer concerns and resolve them promptly. Train team on product knowledge, upselling, and customer engagement. Store Operations Manage opening, closing, cash handling, and daily reconciliation. Ensure inventory accuracy through regular stock checks and audits. Maintain proper visual merchandising and cleanliness as per Titan guidelines. Coordinate with the HO for stock replenishments and new launches. Team Management Supervise and motivate staff to meet performance standards. Schedule duty rosters, assign tasks, and ensure optimal staff coverage. Conduct regular training and performance reviews. Compliance & Reporting Ensure adherence to company policies, SOPs, and audit requirements. Maintain records for sales, stock, petty cash, and attendance. Submit daily/weekly/monthly reports to Area or Zonal Managers.