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APIGEE - Senior Associate Cognizant

4.0 - 8.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Team Leader, your role is crucial in ensuring efficient case handling, developing TSR skills, and fostering a collaborative team environment to enhance customer satisfaction and operational excellence. It is your responsibility to make sure that each case is managed following established procedures and best practices. Your key responsibilities include: - Reviewing all cases in your team at least once a week to ensure compliance with correct practices. - Monitoring escalated cases daily and ensuring agents take timely actions to de-escalate them. - Ensuring no cases remain without updates for more than 24 hours in IPGS status. - Reviewing and noting the FMR based on the FMR process. - Ve...

Posted 2 months ago

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