Trustt

Key Roles & Responsibilities Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity Key Qualifications & Skill Sets Proven 1 to 4 years of working experience in Application Support, enterprise technical support, IT support or as a technical engineer. preferably in the Payment domain Strong exposure to MySQL and writing SQL queries Understanding & Experience in scripting languages (Perl, Shell) Understanding & Experience in LINUX, & UNIX commands Good understanding of API. Good undrestaing and experience in debbuging Critical Thinking and problem-solving skills Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills Ability to work under pressure Ability to prioritize tasks based on urgency and importance Motivation to learn new skills and technologies

Minimum 1 year of relevant experience in software development. Strong technical skills in the following areas: Java, Spring Boot, REST web services. Knowledge and working experience in Git, Jenkins, and Jira Strong foundation in computer science, with strong competencies in data structures, algorithms and software design optimized for building highly distributed and parallelized systems.

Minimum 6 years of relevant experience in software development. Strong technical skills in the following areas: Java, Spring Boot, REST web services. Knowledge and working experience in Git, Jenkins, and Jira Strong foundation in computer science, with strong competencies in data structures, algorithms and software design optimized for building highly distributed and parallelized systems.

Source Code Management: Proficiency in using Git or other version control systems for source code management and collaboration. Continuous Integration and Continuous Delivery (CI/CD): Experience with CI/CD tools like Jenkins, Travis CI, or GitLab CI/CD to automate build, test, and deployment processes. Infrastructure as Code (IaC): Knowledge of IaC tools such as Terraform, Ansible, or CloudFormation to automate infrastructure provisioning and configuration. Configuration Management: Familiarity with configuration management tools like Puppet, Chef, or Ansible to manage and maintain consistent system configurations. Cloud Platforms: Understanding of cloud platforms such as AWS, Azure, or Google Cloud, including knowledge of cloud services, networking, and security. Containerization: Proficiency in container technologies like Docker and container orchestration platforms like Kubernetes for scalable and portable deployments. Monitoring and Logging: Experience with monitoring and logging tools such as Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana) for system monitoring, metrics collection, and log analysis. Scripting and Automation: Strong scripting skills in languages like Bash, Python, or PowerShell to automate repetitive tasks and build tooling. Security and Compliance: Knowledge of security best practices, including secure coding principles, vulnerability scanning, and compliance frameworks like PCI-DSS or GDPR. Collaboration and Communication: Excellent communication skills to collaborate effectively with cross-functional teams and facilitate smooth cooperation between development, operations, and other stakeholders.

Strong experience in ReactJS, with at least 4 to 6 years of experience. Deep technical skills in the following area: JavaScript, Typescript, ES6, Less/Sass, HTML/CSS/SCSS, Bootstrap, JSX, Webpack, Redux/Flux, Jest/Karma Ability to convert PSD/Figma/Sketch to Frontend Experience with unit testing, debugging, web development concepts, technologies, GraphQL and RESTful API, React Hooks and Context API. Knowledge and working experience in Git, Jenkins, and Jira

Minimum 4 year of relevant experience in software development. Strong technical skills in the following areas: Java, Spring Boot, REST web services. Knowledge and working experience in Git, Jenkins, and Jira Strong foundation in computer science, with strong competencies in data structures, algorithms and software design optimized for building highly distributed and parallelized systems. Education- B.tech/B.E (CSE/IT)

Strong experience in ReactJS, with at least 1 to 3 years of experience. Deep technical skills in the following area: JavaScript, Typescript, ES6, Less/Sass, HTML/CSS/SCSS, Bootstrap, JSX, Webpack, Redux/Flux, Jest/Karma Ability to convert PSD/Figma/Sketch to Frontend Experience with unit testing, debugging, web development concepts, technologies, GraphQL and RESTful API, React Hooks and Context API. Knowledge and working experience in Git, Jenkins, and Jira

Key Roles & Responsibilities Min. 6 Years of experience into Design, implement, and maintain highly available, scalable,and secure infrastructure using Terraform (IaC). Manage and operate Kubernetes clusters (EKS) for microservices-based applications. Develop and maintain Docker containers and optimize build and deployment pipelines. Build and support AWS cloud infrastructure including EC2, S3, IAM, CloudWatch, andnetworking (VPC, ALB/NLB). Monitor infrastructure health and application performance using tools like Prometheus,Grafana, ELK, CloudWatch,. Handle incident response, root cause analysis, and postmortems for production issues. Collaborate with development teams to enforce CI/CD, automation, and SRE best practices. Implement and maintain observability, log aggregation, and alerting systems. Contribute to improving deployment reliability, latency, availability, and capacityplanning. Key Qualifications & Skill Sets Terraform: Hands-on experience writing reusable modules and managing multi-environmentdeployments. Kubernetes: Strong knowledge of cluster management, Helm charts, rolling updates, anddebugging services. Docker: Experience building, managing, and optimizing containerized applications. AWS: Proficiency with core services (EC2, VPC, S3, IAM, EKS,ELB preferred). Linux: Strong command-line and system-level troubleshooting skills. CI/CD: Experience with tools like Jenkins, or ArgoCD. Familiarity with scripting (Bash or Python preferred). Understanding of networking concepts, firewalls, DNS, TLS, load balancing. Preferred/Good to Have Experience with Karpenter, Service Mesh (Istio/Linkerd), or KEDA. Knowledge of PostgreSQL, Redis, Kafka,ELK in production. Exposure to security best practices: IAM, secrets management, TLS. Certification: AWS Certified SysOps/DevOps, CKA, or Terraform Associate.

Job Description: Director - Sales Location: Mumbai Industry: Digital Banking, Lending, Fintech, AI Banking, BaaS About Trustt Trustt (formerly Novopay) is a premier Banking & Financial Technology company at the forefront of the industry. Founded by Srikanth Nadhamuni, the Founder CTO of Aadhaar, and Gautam Bandyopadhyay, former Head of the Finacle Innovation Hub at Infosys, with notable mentorship from Vinod Khosla, we are pioneers in the field. Our mission is to empower Banks, NBFCs, MFIs, and Fintechs with our state-of-the-art, cloud-native, and AI-powered Digital Banking SaaS Platform. With a dedicated team of over 200 experts, we pride ourselves on our agility and commitment to driving innovation in banking technology. Job Overview We are seeking a dynamic and results-oriented Director - Sales to spearhead our sales initiatives and execution within the Indian market. This role is crucial for driving revenue growth, expanding our market share, and acquiring enterprise clients, including Banks, NBFCs, and large financial institutions. The ideal candidate will be a strategic sales leader with an in-depth understanding of fintech, digital banking, and enterprise sales, capable of independently driving the sales process and building strong relationships with C-level executives. This position offers a significant opportunity to contribute to a high-growth company and shape the future of digital banking in India. Key Responsibilities Sales Growth & Revenue Strategy: Define and execute a high-growth sales strategy focused on Banks, Large NBFCs, and Financial Enterprises across India. Independently lead and manage complex enterprise sales cycles, from prospecting to closure, with C-level executives and key decision-makers. Establish and achieve ambitious revenue targets, ensuring a consistent and robust pipeline of opportunities. Oversee pricing strategies, lead contract negotiations, and finalize deals to drive revenue. Market & Business Development: Identify and penetrate new customer segments and opportunities within the Indian Digital Lending, AI-powered Banking, and BaaS sectors. Cultivate a strong network and strategic alliances with key executives in financial institutions, technology partners, and regulatory bodies. Represent Trustt at industry conferences, fintech forums, and other key events to enhance our brand presence and generate leads. Relationship Management: Build and maintain strong, long-lasting relationships with CEOs, Business Heads, and CTOs at client organizations. Collaborate closely with internal Product and Delivery teams to ensure our solutions align perfectly with client needs and market demands. Drive upsell and cross-sell initiatives within existing accounts to maximize customer lifetime value and revenue potential. Sales Process & Innovation: Utilize data-driven insights to manage the sales framework effectively. Leverage CRM tools (like Salesforce, HubSpot) and AI-driven analytics to optimize sales cycles and manage the pipeline efficiently. Establish and track key performance indicators (KPIs) and utilize sales dashboards for performance monitoring and reporting. Qualifications & Experience 12+ years of experience in enterprise sales leadership, specifically within fintech, banking technology, digital lending, or BaaS solutions. A proven track record of achieving multi-million-dollar sales growth in the financial services sector. An extensive network and established relationships with C-level executives in Banks, NBFCs, and Financial Institutions across India. Expertise in Digital Lending, AI-driven banking solutions, and Digital Identity. A deep understanding of Banking-as-a-Service (BaaS) models. Exceptional negotiation skills with experience in managing complex enterprise sales and contracts. A data-driven mindset with hands-on experience using CRM tools for pipeline management and sales analytics. Demonstrated ability to think strategically, work independently, and drive sales results. Why Join Us? An opportunity to lead sales innovation in the rapidly growing Digital Banking and BaaS space in India. Work with cutting-edge, AI-powered fintech solutions that are transforming the industry. Direct access and opportunity to build relationships with C-level decision-makers in the financial sector. Be a part of a high-growth company with an entrepreneurial culture and the freedom to make key decisions. A chance to create significant value and own a part of the company's success.

Job Title: Associate Product Manager (Banking) Job Overview We are seeking a skilled Associate Product Manager to join our team and provide expertise in banking Domain. The ideal candidate will be responsible for analyzing business requirements and designing solutions to meet the needs of our clients. Key Responsibilities Collaborate with stakeholders to understand and document business requirements. Analyze existing systems and processes to identify opportunities for improvement and recommend solutions to enhance efficiency and effectiveness. Develop functional specifications, including use cases, wireframes, and process flows, to ensure alignment with business requirements. Work closely with the development team to ensure that solutions meet technical and business requirements. Perform system testing to ensure that solutions are accurate, reliable, and meet business requirements. Develop and maintain documentation related to loan management systems, including user manuals, training materials, and release notes. Collaborate with business partners to develop project plans and timelines for loan management system implementations. Provide ongoing support to clients and internal stakeholders, including troubleshooting issues, conducting training, and answering questions related to loan management systems Qualifications Bachelor's/Master’s degree in Business, Computer Science, or related field 4+ years of experience as a Business Analyst/Product Analyst with a focus on loan management system Banking/Lending Domain. Strong understanding of loan management processes and systems, including loan origination, servicing, collections, and reporting Knowledge of software development methodologies, including Agile and Waterfall Experience developing functional specifications, including use cases, wireframes, and process flows Ability to work collaboratively with cross-functional teams to achieve project objectives Strong communication and interpersonal skills, with the ability to clearly and effectively communicate technical information to non-technical stakeholders. Experience with project management tools, including Jira and Confluence, is a plus Must Have Excellent communicator - able to understand and explain complex ideas clearly, orally or in writing. Self-starter capable of identifying requirements or areas of opportunity Team player Good understanding and hands-on experience in tools like MS Office, Jira, Draw.io, lucidchart, etc. Lending domain experience is preferred. Analytical and problem-solving skills About Novopay Novopay was founded by Srikanth Nadhamuni (Founder CTO Aadhaar) and Gautam Bandyopadhyay (a FinTech industry veteran and former Head of Finacle Innovation Hub at Infosys). Vinod Khosla, the legendary silicon-valley venture capitalist, is our chief mentor and primary financier. Novopay has consistently grown through the last decade and built a state-of-the-art Digital Banking Saas Platform to power new age & progressive Banks/NBFCs/MFIs/Fintechs based on cutting-edge, cloud-native, mobile-first, AI-powered systems. Our robust product portfolio is forward-looking and high up the FinTech value chain. We work with cutting-edge technologies and with some of the best institutions in the banking and financial services space. We're currently 250 people strong and growing. This gives us the agility to respond to industry opportunities while balancing our capability & capacity to truly enable our clients in their growth journeys. We believe in sustainable growth - have always been profitable and continue to be so. This is also the reason that we've never laid off talent. (yes, even though the Covid pandemic!) We have a strong leadership team that's committed to a potent vision. We intend to expand internationally within the next couple of years and see further exponential growth through this. Life At Novopay We are a fast-growing startup with a product-market fit with a massive opportunity You will have the opportunity for a massive learning curve and an accelerated career growth Being a flat and transparent organization, you will get full control and the opportunity to drive towards a unicorn status in the next 1-2years. Due to our deep focus on learning & development, you will get multiple opportunities to keep up-skilling yourself You'll get to work with some of the brightest minds in the Industry! Novopay provides Equal Employment opportunities to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, age, disability, etc.

Job Title: Associate Product Manager (Banking) Job Overview We are seeking a skilled Associate Product Manager to join our team and provide expertise in banking Domain. The ideal candidate will be responsible for analyzing business requirements and designing solutions to meet the needs of our clients. Key Responsibilities Collaborate with stakeholders to understand and document business requirements. Analyze existing systems and processes to identify opportunities for improvement and recommend solutions to enhance efficiency and effectiveness. Develop functional specifications, including use cases, wireframes, and process flows, to ensure alignment with business requirements. Work closely with the development team to ensure that solutions meet technical and business requirements. Perform system testing to ensure that solutions are accurate, reliable, and meet business requirements. Develop and maintain documentation related to loan management systems, including user manuals, training materials, and release notes. Collaborate with business partners to develop project plans and timelines for loan management system implementations. Provide ongoing support to clients and internal stakeholders, including troubleshooting issues, conducting training, and answering questions related to loan management systems Qualifications Bachelor&aposs/Masters degree in Business, Computer Science, or related field 4+ years of experience as a Business Analyst/Product Analyst with a focus on loan management system Banking/Lending Domain. Strong understanding of loan management processes and systems, including loan origination, servicing, collections, and reporting Knowledge of software development methodologies, including Agile and Waterfall Experience developing functional specifications, including use cases, wireframes, and process flows Ability to work collaboratively with cross-functional teams to achieve project objectives Strong communication and interpersonal skills, with the ability to clearly and effectively communicate technical information to non-technical stakeholders. Experience with project management tools, including Jira and Confluence, is a plus Must Have Excellent communicator - able to understand and explain complex ideas clearly, orally or in writing. Self-starter capable of identifying requirements or areas of opportunity Team player Good understanding and hands-on experience in tools like MS Office, Jira, Draw.io, lucidchart, etc. Lending domain experience is preferred. Analytical and problem-solving skills About Novopay Novopay was founded by Srikanth Nadhamuni (Founder CTO Aadhaar) and Gautam Bandyopadhyay (a FinTech industry veteran and former Head of Finacle Innovation Hub at Infosys). Vinod Khosla, the legendary silicon-valley venture capitalist, is our chief mentor and primary financier. Novopay has consistently grown through the last decade and built a state-of-the-art Digital Banking Saas Platform to power new age & progressive Banks/NBFCs/MFIs/Fintechs based on cutting-edge, cloud-native, mobile-first, AI-powered systems. Our robust product portfolio is forward-looking and high up the FinTech value chain. We work with cutting-edge technologies and with some of the best institutions in the banking and financial services space. We&aposre currently 250 people strong and growing. This gives us the agility to respond to industry opportunities while balancing our capability & capacity to truly enable our clients in their growth journeys. We believe in sustainable growth - have always been profitable and continue to be so. This is also the reason that we&aposve never laid off talent. (yes, even though the Covid pandemic!) We have a strong leadership team that&aposs committed to a potent vision. We intend to expand internationally within the next couple of years and see further exponential growth through this. Life At Novopay We are a fast-growing startup with a product-market fit with a massive opportunity You will have the opportunity for a massive learning curve and an accelerated career growth Being a flat and transparent organization, you will get full control and the opportunity to drive towards a unicorn status in the next 1-2years. Due to our deep focus on learning & development, you will get multiple opportunities to keep up-skilling yourself You&aposll get to work with some of the brightest minds in the Industry! Novopay provides Equal Employment opportunities to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, age, disability, etc. Show more Show less