Handle inbound and outbound inquiries through calls, emails, chat, and digital channels. Understand customer preferences, budget, and location requirements to recommend suitable co-living options. Maintain and update the CRM with accurate lead information, communication history, and follow-up details. Work closely with the marketing team to convert online leads into qualified prospects. Schedule property visits or virtual tours for potential residents. Coordinate with the on-ground sales and operations teams to ensure seamless customer experience. Follow up with leads at various stages of the sales funnel to improve conversion rates. Prepare regular reports on lead performance, conversion ratios, and customer feedback. Contribute to improving lead qualification and pre-sales processes. Job Type: Full-time Pay: From ₹20,000.00 per month Work Location: In person