Company Description TRP World enhances your travel experience by seamlessly connecting businesses to a vast network of over 35 suppliers and a portfolio of 2.5 million+ properties. As a member of Itinerary Planner Private Ltd, TRP World is dedicated to empowering businesses within the travel industry. With a dedicated team of 650 agents, we provide personalized service and have achieved a milestone of 100 crores in the last 4 years. Our robust system is IATA-approved, offers real-time competitive pricing, and provides 24/7 customer service. Role Description This is a full-time on-site role for a Customer Relations Manager, located in Gurugram. The Customer Relations Manager will handle day-to-day tasks including managing customer relationships, resolving customer issues, and ensuring customer satisfaction. Responsibilities also include developing strategies to improve customer service, overseeing customer service procedures, and liaising with other departments to ensure a seamless experience for customers. Qualifications Customer Relationship Management, Customer Service, and Customer Satisfaction skills Experience in developing customer service strategies and resolving customer issues Strong communication, interpersonal, and problem-solving skills Proficiency in using CRM software and tools Ability to work effectively in a team and independently Experience in the travel industry or a related field is a plus Bachelor's degree in Business Administration, Management, or related field
Company Description Welcome to TRP WORLD, your seasoned travel companion that has been reshaping travel experiences for years. Our curated selection of over 700 exquisite destinations is conveniently available on our website. We guarantee the best prices and will match any better offers found within 2 days. Beyond being a travel company, we are your travel friends, ensuring a seamless and joyful journey before, during, and after your trip. Our mission is to provide an all-encompassing solution to cater to your every travel aspiration, driven by a dynamic team combining youthful creativity and deep-rooted expertise. Role Description This is a full-time, on-site role for a Sales and Service Consultant located in Gurugram. The Sales and Service Consultant will be responsible for providing exceptional customer service, consulting with clients to help them find the best travel solutions, ensuring customer satisfaction, and handling inquiries effectively. The role will also include daily tasks like analyzing travel trends, coordinating with other team members, and maintaining accurate records of client interactions. Qualifications Excellent Communication and Customer Service skills Strong Analytical and Consulting abilities Commitment to Customer Satisfaction and experience Ability to work on-site in Gurugram/Jaipur Experience in the travel industry is a plus Bachelor's degree in Travel and Tourism, Business, or a related field is preferred