Cluster Key Points: Store Management Zone Target Vs Ach. Stylist Target Vs Ach. Stylist ABV Store Opening & Closing Time Track Employee Schedule Store Cleanness Repair & Maintenance POS Vs HDFC Customer Feedback Store Membership Google Reviews New Walkings/Existing Walking's Customer Retention%
Objective To define the responsibilities, workflows, and performance standards for the Franchisee Operations Manager (FOM) in supporting TRIM X franchise salons, ensuring: Consistent brand experience Compliance with TRIM X standards Franchisee profitability and satisfaction Continuous business growth Role Overview The Franchisee Operations Manager (FOM) acts as the bridge between TRIM X Corporate Team and Franchise Owners, providing operational, marketing, and training support to ensure the smooth and profitable running of each franchise unit. Scope Applies to all TRIM X Franchise Outlets (current and upcoming) across Telangana and Andhra Pradesh. Core Responsibilities # Function Key Activities SLA / Frequency 1 Onboarding & Setup Support - Guide new franchisee through store setup, procurement, hiring, and branding.- Coordinate with design, procurement, and IT teams for smooth handover. Within 15 days pre-launch 2 Operations Audit & Compliance - Conduct monthly operational audits.- Verify adherence to service SOPs, hygiene, grooming standards, and store ambience.- Ensure POS, pricing, offers, and branding consistency. Monthly per outlet 3 Sales & Performance Monitoring - Review weekly sales, ticket size, and client retention.- Identify gaps and propose corrective action plans.- Share weekly performance reports with HO. Weekly 4 Franchise Relationship Management - Act as single point of contact (SPOC) for franchisee.- Conduct monthly review calls and quarterly business reviews.- Resolve franchise concerns within agreed timelines. Response within 24 hrs; resolution within 72 hrs 5 Training & Staff Support - Coordinate with Training Department to schedule induction and skill refreshers.- Ensure franchisee teams complete mandatory training modules.- Track stylist performance metrics. Quarterly 6 Marketing & Local Promotions - Support franchisee in local campaigns and festive offers.- Coordinate with HO marketing for creatives and digital push.- Track ROI on campaigns. As per campaign calendar 7 Customer Experience & Feedback - Monitor client feedback, complaints, Google Reviews, etc.- Ensure prompt resolution via Franchisee/HO.- Escalate recurring issues to Brand Head. 100% closure within 48 hrs 8 Inventory & Procurement - Verify adherence to approved vendor list and stock levels.- Conduct random checks for pilferage or non-standard products.- Track cost of goods sold (COGS). Bi-monthly 9 Financial & Reporting - Review P&L, expense heads, and royalty payments.- Support franchisee with financial discipline and reporting. Monthly 10 Expansion & Growth - Identify high-performing franchisees for multi- unit opportunities.- Provide inputs for location feasibility studies. As needed
Business Development Manager – Franchisee Expansion Location: Hyderabad (Head Office) Department: Business Development Reporting To: Director / Head – Franchise Operations Employment Type: Full-time Job Purpose: To drive franchise network expansion across target cities by identifying potential investors, building strong relationships, and ensuring successful onboarding and handover of new franchise partners for Trim X. The role focuses on business growth, lead conversion, and strategic expansion of the salon chain. Key Responsibilities: 1. Franchise Acquisition & Expansion Identify and evaluate potential franchise partners through market research, digital campaigns, and networking. Conduct meetings and presentations to pitch the Trim X franchise model and investment opportunities. Manage the complete franchise acquisition cycle — from lead generation to agreement signing. Develop and execute region-wise expansion plans focusing on Tier 1 and Tier 2 cities. 2. Financial & Commercial Analysis Prepare and present ROI, P&L, and break-even projections to potential franchisees. Negotiate franchise fees, setup costs, and other commercial terms within company guidelines. Ensure financial due diligence and timely documentation for each new partner. 3. Coordination & Onboarding Work closely with Operations, Projects, and Marketing teams to ensure smooth pre- launch setup and handover. Monitor new outlet launches and ensure compliance with brand and operational SOPs. Support franchisees during their first few months to stabilize operations and revenue generation. 4. Marketing & Lead Management Collaborate with marketing teams to run franchise lead generation campaigns (Google, Meta, exhibitions, and B2B portals). Track and manage leads via CRM; maintain accurate reporting and follow-up status. Represent the brand at franchise expos, trade fairs, and business events. 5. Market Intelligence Track competitor franchise models, pricing, and market trends. Provide insights and recommendations for improving franchise offerings and market positioning. Key Skills & Competencies: Proven experience in franchise sales or business development (preferably in the salon, retail, F&B, or fitness sector). Strong communication, negotiation, and presentation skills. Good understanding of P&L and ROI modeling. Ability to travel extensively and work independently. Proficiency in CRM tools, Excel, and PowerPoint. Qualifications: Graduate or MBA in Business Administration, Marketing, or related field. Minimum 3–5 years of experience in franchise or retail expansion roles. Performance KPIs: Number of franchise leads generated and converted. Territory-wise expansion and revenue contribution. Timely onboarding and outlet launch success rate. Franchisee satisfaction and retention metrics. Compensation: Fixed Salary + Performance-based Incentives (linked to franchise closures and revenue targets).