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Senior Manager - Service Desk Operations Golden Opportunities

5.0 - 9.0 years

0 Lacs

guwahati, assam

On-site

In this role, you will lead end-to-end service desk operations across multiple geographies. You will be responsible for driving performance and operational efficiency through robust incident, request, and escalation management. Your key responsibilities will include establishing and monitoring KPIs, SLAs, and CSAT targets to ensure adherence and continuous improvement. It will be essential for you to implement ITIL best practices for service management, including incident, problem, and change management. Additionally, you will be required to govern vendor/partner performance and contractual service delivery in managed service models. Conducting root cause analysis and trend reviews for recur...

Posted 6 days ago

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