113 Travel Operations Jobs - Page 3

Role & responsibilities : Assist with contracting hotels, venues, and service providers for MICE programs. Support the sales team with quotation preparation, proposal development , and client communication . Maintain and update the supplier database , including rates, terms, and availability. Coordinate logistics such as transportation, F&B arrangements, and technical requirements. Prepare costings , and liaise with Sales Team for seamless program delivery. Preferred candidate profile : Operational experience in handling MICE groups Destination knowledge in preparing itineraries . Experience in handling visas for groups . Good at MS office Strong negotiation skills with attention to detail. Excellent communication and interpersonal skills .

Position: Sr Manager Airline Experience- Mandate Location: BLR Employment type: Permanent Job type: Full time Profile Summary: IGT Solutions is looking for a Sr Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership . Primary Job Responsibilities: Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company Responsible for opportunity identification Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality Manage attrition and facilitate a people friendly environment Setting Targets for Performance for all levels (Assistant Managers, Team Leaders, Quality & Agents level) Designing and presenting all Performance Reviews to the client and the company Leadership Team Responsible for profitability of the project Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all/other sites Performance management of team members Fostering a business-oriented relationship through regular interactions and ongoing communication Providing frequent status reports on team performance including plans for improvement Ensuring people development and profit enhancement Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities Track and evaluate performance to identify gaps and implement corrective action when required Education and Essential Experience: Analytical aptitude, eye to detail and problem solving attitude Proven ability to build, manage and foster a team-oriented environment Have an ability to understand Staffing adherence and Schedule Adherence Proven ability to work creatively and analytically in a problem-solving environment Desire to work in service/Sales environment Excellent communication (written and verbal) and interpersonal skills Excellent leadership and management skills Client engagement and interface exposure a must Exposure to P&L management an added advantage Min. 2 Yrs. of experience in managerial role Personal Style Enablers: Ability to motivate and inspire teams Innovative and able to foresee market conditions Excellent people manager, open to direction and a collaborative work style and commitment to get the job done Persuasive with details and facts Confident, flexible with the ability to work in a fast paced and changing environment Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. Extrovert with a blend of sales mind set It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Interested Candidate share the resume- 7042379178

We are a leading Operator specializing in Tours to Andaman Islands. With the largest fleet of vehicles and a commitment to delivering exceptional service, we are looking for experienced & motivated travel professional to join our team in Chennai. Annual bonus

If you are interested please share your resume on whatsapp: 9959040996 Role & responsibilities Inbound Tour Operations: visiting FTO on regular basis, Oversee the planning, coordination, and execution of inbound tours , ensuring seamless delivery and high customer satisfaction. Supplier Management: Develop and maintain relationships with local suppliers, including hotels, transportation providers, and attractions. Itinerary Planning: Create customized itineraries for inbound tourists, considering factors like budget, interests, and travel style. Cost Control: Monitor and control costs associated with inbound tours, ensuring profitability and competitiveness. Quality Control: Implement quality control measures to ensure high standards of service delivery and customer satisfaction. Team Management: Lead and manage a team of tour coordinators,providing guidance, training, and support to ensure excellent service delivery.

"Hiring for Travel / Visa Process || Customer Service" Requirements: Minimum 1 Year of experience into Travel & Visa process Must have excellent communication skills Should be an immediate joiner Should be a graduate Location: Bangalore Work From Office 6 days working Day Shifts CTC: Up to 4.5 LPA IF INTERESTED: Contact- 9251688428 (HR Varsha) 9251688422 (HR Khushi)

Location – Mumbai or Gurgaon Soft Skill Requirements • Graduate in any stream with rich Online Travel Agency (OTA)/Travel Management Companies (TMC) experience (minimum 12+ years) • Experience in managing large accounts and multiple team leaders Required Candidate profile • Excellent communication, Strong drive for results • Experience in successfully managing stringent client SLAs and KPIs • Working knowledge of MS Office and other standard desktop applications

Role & responsibilities Manage Daily Operations: Oversee the day-to-day operations of the contact center. Ensure efficient workflow and manage schedules. Team Leadership: Supervise, train, and mentor the contact center team. Conduct performance evaluations and provide feedback. Customer Service Excellence: Monitor calls and interactions to ensure high standards of customer service. Resolve escalated customer issues promptly. Operational Procedures: Develop and implement procedures to optimize efficiency and productivity. Ensure compliance with company policies and legal requirements. Reporting and Analysis: Analyze operational statistics and reports to identify areas for improvement. Prepare performance reports and set objectives for the team. Qualifications: Bachelor's degree in Business Administration, Travel and Tourism, or a related field. 5+ years of experience in contact center operations management. Proficient in GDS systems (Amadeus & Sabre) Strong leadership and interpersonal skills. Proficiency in Managing the PnL Excellent organizational and multitasking abilities. Knowledge of travel policies, regulations, and best practices

Role Responsibilities: Assist clients with custom travel package selection Provide accurate and detailed destination information Coordinate bookings, itineraries, and end-to-end travel logistics Maintain and update client travel records securely Key Deliverables: Timely and personalized travel packages Upsell and meet defined sales targets Efficient resolution of travel-related queries Ensure high customer satisfaction and data accuracy

Responsibilities: Manage travel itineraries & logistics Collaborate with sales team on client needs Ensure timely communication with clients & stakeholders Oversee budget compliance & cost control measures

Help clients identify their ideal travel package based on their suggests and requirements. Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc. Regularly maintain a good relationship with our customers. Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary. Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps. Sell the appropriate tour package to the right customer. Negotiate any customizations or modifications requested and accommodate to the best level possible. Resolve any problem that arises regarding the trip for the customer. Regularly update a database containing client details and their travel information. Ensure this data is secured and handled appropriately. Reach the sales and revenue targets. Stay up to date on Destinations and the Properties. What to expect from the role: Hands-on experience in planning travel packages, selling trips to clients, etc. Learning how to organize, multitask and manage time. Learn on the job regarding the best practices in travel management and tourism. Exposure to the travel and tourism industry, and its various responsibilities.

Get Same Day Offer & Joining In A Week Hiring For Int Process (Noida & GGN) Salary starts from 19k in hand for F to 36k in hand for 1 year Exp. Good comms in English, Both side cabs, Share your resume with me on 9140380062

Manage day-to-day travel operations, Oversee tour planning and execution, Coordinate with suppliers, Monitor budgets, margins, and cost controls, Develop SOPs and process improvements.

Job description We are seeking a skilled and passionate Sales and Operations Executive to handle both sales and operational aspects of B2C (Business to Consumer) travel. The ideal candidate will have a deep understanding of the travel industry, with a focus on delivering a seamless experience to individual clients. You will be responsible for handling inquiries, providing personalized travel solutions, and managing the full lifecycle of bookings from initial consultation to post-trip follow-up. Role & responsibilities Candidate must be from the travel industry only. Handling Inbound Tour Enquires Good Communication skills in English, Both Spoken & Written. Making itineraries & costing for tours. Handling Sales Enquiries, Bookings, Documentation, Complaints handling, etc. Processing bookings by coordinating with the operations team. Good Knowledge about destinations of India and Indian Subcontinent Attending to customer queries through emails and phone calls. Self-motivated, and resourceful. Should be a quick learner. Ability and willingness to work in a multi-tasking environment. Attention to Detail, Innovative and Creative. Excellent convincing and communication skills Experience in travel company is must. Self-motivated, resourceful Should be a quick learner. Ability and willingness to work in a multi-tasking environment Note- Experienced candidates from Travel Industry preferred Perks and benefits Good Salary + HI Incentive

Position: Sr Manager OTA Operations Location: Pune Employment type: Permanent Job type: Full time Profile Summary: IGT Solutions is looking for a Sr Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership . Primary Job Responsibilities: Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company Responsible for opportunity identification Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality Manage attrition and facilitate a people friendly environment Setting Targets for Performance for all levels (Assistant Managers, Team Leaders, Quality & Agents level) Designing and presenting all Performance Reviews to the client and the company Leadership Team Responsible for profitability of the project Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all/other sites Performance management of team members Fostering a business-oriented relationship through regular interactions and ongoing communication Providing frequent status reports on team performance including plans for improvement Ensuring people development and profit enhancement Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities Track and evaluate performance to identify gaps and implement corrective action when required Education and Essential Experience: Analytical aptitude, eye to detail and problem solving attitude Proven ability to build, manage and foster a team-oriented environment Have an ability to understand Staffing adherence and Schedule Adherence Proven ability to work creatively and analytically in a problem-solving environment Desire to work in service/Sales environment Excellent communication (written and verbal) and interpersonal skills Excellent leadership and management skills Client engagement and interface exposure a must Exposure to P&L management an added advantage Min. 2 Yrs. of experience in managerial role Personal Style Enablers: Ability to motivate and inspire teams Innovative and able to foresee market conditions Excellent people manager, open to direction and a collaborative work style and commitment to get the job done Persuasive with details and facts Confident, flexible with the ability to work in a fast paced and changing environment Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. Extrovert with a blend of sales mind set It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Summary: We are seeking a highly organized and detail-oriented Travel Planner to coordinate and manage travel arrangements for individuals, groups, or corporate teams. The ideal candidate should possess excellent communication skills, knowledge of domestic and international travel logistics, and a passion for delivering seamless travel experiences. Key Responsibilities: Travel Planning & Booking Coordinate all aspects of travel itineraries, including flights, hotels, car rentals, and local transport. Ensure timely bookings to secure the best pricing and availability. Client Communication Understand travel needs, preferences, and budget through consultations. Provide personalized recommendations and updates throughout the planning process. Destination Research & Advice Research travel requirements (visas, COVID guidelines, weather, local culture). Offer insights on attractions, dining, and activities to enhance the travel experience. Documentation & Compliance Prepare and verify travel documents (tickets, itineraries, confirmations). Ensure compliance with travel policies (internal or client-based). Vendor Coordination Liaise with travel service providers (airlines, hotels, tour operators). Handle booking modifications, cancellations, and refunds when needed. Support & Issue Resolution Provide real-time support in case of travel disruptions or emergencies. Budgeting & Reporting Work within set budgets and ensure cost-effective planning. Maintain records of bookings, expenses, and client feedback. Qualifications & Skills: Proven experience in travel planning, tourism, or customer service Strong knowledge of travel booking platforms and tools Excellent communication, interpersonal, and problem-solving skills Attention to detail and ability to multitask Proficiency in MS Office or travel management software Preferred: Experience in corporate travel management or agency environment

Profile Summary: Benchmark Incentive & Leisure Travels Pvt Ltd, a leader in the Indian travel industry, is seeking a seasoned and meticulous Manager for MICE Operations to join our corporate travel division in Bengaluru. We are looking for an experienced leader with 7-10 years of hands-on experience in the end-to-end operational management of high-stakes domestic and international MICE projects. The ideal candidate is a master of logistics, an expert coordinator with global partners, a sharp negotiator, and an inspiring team leader who thrives on flawless execution. You will be the operational architect responsible for transforming complex client requirements into perfectly delivered realities, managing everything from global vendor negotiations to on-site crisis management. If you have a proven track record of leading a team and executing world-class corporate movements, we invite you to apply. About Benchmark Incentive & Leisure Travels: For decades, Benchmark Incentive & Leisure Travels Pvt Ltd has been a hallmark of excellence in the travel industry. We are specialists in crafting bespoke travel experiences, with a formidable reputation in the MICE (Meetings, Incentives, Conferences, and Exhibitions) sector. Our synergy with our events arm, Benchmark Experiences, allows us to offer integrated, world-class solutions to a prestigious corporate clientele. Our foundation is built on delivering precision, quality, and unparalleled service on a global scale. Role Overview: As the Manager of MICE Operations, you are the operational backbone of our MICE division. You will take the lead after a project is sold, assuming full responsibility for its successful planning, execution, and closure. This is a senior leadership role that involves managing a dedicated operations team, overseeing complex logistics for both domestic and international projects, and ensuring complete client satisfaction through impeccable service delivery. You will be accountable for budget adherence, supplier performance, and the overall success of every MICE group movement. Key Responsibilities: End-to-End Project Management: Take complete ownership of projects post-handover from the sales team, from initial planning to final billing and reporting. Develop detailed critical path timelines, operational checklists, and project plans for each MICE group. Manage project budgets meticulously, ensuring cost control and profitability targets are met. Team Leadership & Development: Lead, mentor, and manage a team of MICE operations executives, delegating tasks and overseeing their performance. Foster a culture of excellence, proactivity, and teamwork within the operations department. Supplier & Partner Coordination: Source, negotiate with, and manage a global network of partners and suppliers, including Hotels, Airlines, Destination Management Companies (DMCs), Restaurants, and Activity Suppliers. Liaise and coordinate effectively with national and international Tourism Boards to gather information, support, and resources for various destinations. Draft and manage contracts with all partners, ensuring favourable terms and conditions. Continuously evaluate vendor performance to maintain our high standards of quality. Logistics & Operational Execution: Oversee all logistical components, including group flight bookings, visa processing, travel insurance, accommodation arrangements, and ground transportation. Coordinate with clients and internal teams for all on-ground requirements, including venue setup, audio-visuals, F&B, entertainment, and social events. On-site Management & Client Servicing: Lead or supervise on-site execution for key MICE projects, acting as the primary point of contact for senior client stakeholders. Demonstrate exceptional problem-solving skills, handling any on-ground issues or emergencies calmly and effectively. Financials & Reporting: Oversee the preparation of post-event reports, client feedback forms, and final financial reconciliations. Create and deliver clear, professional presentations for internal reviews and client updates. Required Skills and Qualifications: Experience: 7-10 years of progressive experience specifically in MICE Operations. A minimum of 3 years in a team leadership or managerial capacity is mandatory. Scope Expertise: Demonstrable experience in independently managing both domestic and large-scale international MICE projects is essential. Operational Acumen: In-depth, practical knowledge of global MICE logistics, including group air ticketing, visa formalities for various countries, and hotel contracting. Leadership Skills: Proven ability to lead, manage, and motivate an operations team effectively. Technical Proficiency: Must be well-versed in creating clear, professional, and detailed presentations using MS PowerPoint for client updates, project plans, and post-event reports. Proficiency in MS Excel is also required. Personal Attributes: Exceptional organizational and multitasking skills with a keen eye for detail. Excellent crisis management and on-the-spot problem-solving abilities. Strong, professional communication and client relationship management skills. Willingness to travel extensively, both within India and internationally, often on short notice. Education: A Bachelor's or Master's degree in Tourism & Hospitality, Business Management, or a related field is preferred. Why Join Benchmark? Lead a key, high-growth division within one of India's most respected travel companies. Gain exposure to prestigious, high-value MICE projects for leading corporate brands. An opportunity to shape and grow a talented operations team. Be part of a professional and supportive work environment that rewards performance and leadership.

A leading travel and tourism company according to global rankings.To handle the on-spot issues Check in issue, payment issue, book out Taking care of Refunds & Amendments Handle rate match requests received by the trade partner Handle FIT hotel Required Candidate profile 1-2 yrs Exp in Travel operations preferably in a B2B Environment Exp in using B2B tools for hotel & ground services bookings.AnyQueries:8652547205/anisha@peshr.com Shift Timing:12:30 PM to 10:00 PM

A leading travel and tourism company according to global rankings.handle reconciliation of bookings received through API&matching them with suppliers Managing tickets on CRM Maintaining high levels of quality check accuracy between system &supplier. Required Candidate profile 0-1 yr Experience in Travel operations preferably in a B2B Environment Experience in using B2B booking tools is an advantage .Proficiency Word, Excel, Power point any query anisha@peshr.com/8652547205

Role & responsibilities Strategic Planning & Execution: Support strategic planning processes and ensure timely execution of key business initiatives across functions. Coordination & Stakeholder Management: Align and coordinate with direct reports (especially Sales Managers) to implement COO office priorities. Manage monthly and fortnightly review meetings with PAN India teams. Sales & Retail Operations: Track sales performance, oversee SOP adherence, and manage retail expansion metrics. Take ownership of tinting machine sales targets, installation timelines, and inventory compliance. Logistics, Supply Chain & Inventory: Support logistics optimization and depot expansions. Ensure timely deliveries across service points and monitor supply chain performance within TAT. Technology & CRM Management: Drive CRM implementation and ensure stakeholder adoption. Oversee system integration and updates across platforms like SAP, SFA, Painter App, Visualizer App, and Dealer CRM. Performance & Data Analytics: Prepare monthly MIS, dashboards, and business insights to support data-driven decisions. Analyse to improve operational efficiencies and reduce manual work. Collections & Compliance: Support O/S (Outstanding) control and recovery by working with relevant teams to achieve collection targets. Innovation & Efficiency: Identify and implement digital tools and technologies that enhance business productivity and operational effectiveness. Travel Arrangements & Appointments: Manage the COOs travel arrangements and appointments efficiently Preferred candidate profile Strong project management and execution skills. Excellent data analysis and reporting capability (Excel, PowerPoint, MIS tools). Understanding of supply chain, sales operations, and CRM tools. High ownership, ability to work under pressure, and a problem-solving mindset. Strong communication and stakeholder management skills.

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries. Job Responsibility: IGT Solutions is looking for a Head - Airline Operations to lead Digital Contact Centre Operations with experience of managing site level operations end to end. The position is responsible for the overall leadership of the Customer Operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership. 12+ years of experience in Customer Operations, Contact Center Operations, BPO Operations (Travel or Airline preferred) Knowledge/experience in NPS, CST Should have deep knowledge and understanding of the BPO/Contact Centre operations, Competition & Market trends in BPO industry Must have managed 500+ FTE across Voice, Chat, Back-office and other Omni channel BPO customer operations Experience in P&L management preferred with understanding of budgeting, financial planning, project and site level financials at Gross, Operations and EBITDA margins Lean Six Sigma Green Belt / black belt trained / certified (preferred) Accountable and responsible for Present reviews to the Client on monthly basis. Generate additional process insights, capture end customer voice and share with client Drive Entire Operations through Leading and assigning team responsible for delivery. Education Bachelors Degree from a recognized university with MBA/Masters Degree (preferred) Should be willing to work in a BKK working hours Proven ability to build, manage and foster a team-oriented environment. Have an ability to understand Staffing adherence and Schedule Adherence Proven ability to work creatively and analytically in a problem-solving environment. Excellent communication (written and verbal) and interpersonal skills. Primary Job Responsibilities: You will be responsible to oversee and direct site management and operational leadership for global travel business account. You will be responsible for all aspects of operations including: analyzing workflow to identify inefficiencies, developing policies to improve the process, implementing change, and tracking progress. Meet & Exceed all BPO metrics like AHT, Productivity, Staffing Adherence, NPS and CSAT across all channels (voice and non-voice) Deliver 100% to the client set contractual goals of service delivery and meet/exceed the financial and operational goals set by the organization Create and present business reviews to the Client and internal leadership on weekly / monthly basis. Generate additional process insights, RCAs and Action Plans to improve customer experience. Designing and presenting all Performance Reviews to the client and the company Leadership Team. Responsible for profitability of the current program. Manage people and develop a cohesive culture of respect, trust, integrity, recognition and team work. Ability to plan actions and control attrition within the required thresholds and lead by example in setting the right persona of a true people leader Proven experience in operational process management, change management and administrative leadership roles As a site leader you are expected to assume leadership responsibilities for an entire site level business end to end and provide local leadership support towards HR, Admin, WFM, Quality, Training and Operations. In depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, Sales etc.) Partner with clients and internal leadership teams in developing procedures, and ensuring the team follows all established policies Work with leadership to set KPIs and KRAs for all verticals at site level, and provide regular, actionable feedback Devise solutions and strategies for improving performance & critical metrics like Follow Up%/ NPS/DSAT/Productivity/CCR/AHT and Operational Hygiene Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities. Provide additional support for achieving key performance and productivity goals. Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross functional teams is a must. Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency. Prepare and conduct effective and timely weekly, monthly & Quarterly Business Reviews Responsible for all aspects of operations which include but not limited to meeting key performance metrics, managing staffing, provide and maintain excellent customer experiences scores, ensure effective coverage and training of operations staff; deliver excellent client services, and meet desired business KPIs Work closely with Internal controls and finance teams to develop and maintain annual budget and monthly / quarterly P&L forecasts Drive Continuous improvements and innovations to enhance quality, CSAT Optimizing spend for LOBs, prepare medium-term plan, annual budgets and activity plan consistent with the agreed strategies with Unit and organizational goa Collaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visits End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients Positioning IGT Solutions & Services as a major player in the customer services segment to become a partner of choice for related companies in BPO services Meet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business Personal Style Enablers: Ability to motivate and inspire teams and be a natural leader Innovative and able to foresee market trends and conditions Excellent people manager, open to direction and a collaborative work style and commitment to get the job done Persuasive with details and facts Confident, flexible with the ability to work in a fast paced and changing environment Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression/development Build and sustain relationships with key people in the Customer Environment, Extrovert with a blend of sales mind set. Contact Person Lipi Jhingran Email id Lipi.Jhingran@igtsolutions,com It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

General Skills Required 1. Understanding of the travel industry 2. Good written and oral communication skills - Speak clearly and persuasively in positive or negative situations; gets clarification; respond to queries 3. Maintain record of communication with guests, vendors. 4. Good negotiation skills 5. Time management 6. Business acumen - understand implication of decisions, changes, learn about market and competition. 7. Good computer and social media skills Operations Role Requirement 1. Synthesise diverse information, understand itineraries, trip plans and prepare schedule of activities 2. Regular updating of schedules and activity chart. 3. Follow up with hotels / cab agencies etc to ensure timely deliveries (reconfirming hotel bookings, pick up timings etc) 4. Friendly follow up with guests for payments 5. Update the guests regarding the trip activities and plans 6. Coordinate with hotels / vendors for B2B rates (negotiate ), bookings 7. Maintain/update records of payments (guests, vendors, external). 8. Follow up with vendors for invoices , refunds and reconciling the records. 9. Maintain the database of vendors / rates etc. This is a role that requires commitment and engagement. The timings would depend on various trips happening at one point of time and hence the Operations executive will have to available based on trip/ customer requirements. Perks & Benefits Be able to travel as part of groups

Responsibilities: Handle inbound calls, WhatsApp, and email inquiries from clients regarding tour packages. Greet and assist walk-in clients at the office with detailed travel consultations. Understand client requirements and suggest suitable domestic and international travel options. Provide complete details on itineraries, pricing, visa processes, and travel documentation. Convert inquiries into bookings by using effective sales techniques and persuasion skills. Build and maintain strong customer relationships for repeat business and referrals. Maintain accurate records of leads, follow-ups, and bookings in CRM software. Stay updated with global travel trends, visa norms, airline policies, and tourism updates. Collaborate with the operations and marketing teams to ensure smooth delivery of services. Achieve monthly sales targets and support business growth objectives. Maintain a pleasant and professional demeanor with excellent communication skills. Basic proficiency in MS Excel and CRM tools for daily reporting and client management.

Job role: Travel Sales Manager- Inbound DMC Location: Gurugram, On-site, 5 days a week Company overview: Hi Tours is a leading destination management company specializing in curated travel experiences across India and other destination like Nepal, Bhutan, Sri Lanka, Mauritius etc. With a strong foundation in cultural understanding, local expertise, and customer-centric service, Hi Tours designs and delivers exceptional travel solutions for leisure, corporate, and special interest groups. Our core strength lies in creating immersive and personalized itineraries, offering a blend of heritage, nature, adventure, and luxury. Role Overview We are looking for a dynamic and experienced Inbound Sales Executive to join our Hi Tours division. This role requires a travel professional with a strong background in crafting tailor-made itineraries, preparing costings, and managing end-to-end client interactions. The ideal candidate will have prior experience in inbound tourism sales, deep destination knowledge, and a proven ability to manage customer relationships with professionalism and care. Key Responsibilities Sales & Itinerary Design: Develop and convert inbound travel enquiries into confirmed bookings by designing customized, experience-driven itineraries for FITs and Groups. Costing & Quotation Preparation: Create competitive and accurate costings, ensuring profitability while meeting client budgets and expectations. Client Relationship Management: Manage communications with majorly B2B or B2C clients, maintaining a high standard of service and professionalism. Build long-term relationships with repeat and potential clients. End-to-End Booking Coordination: Coordinate with operations, vendors, and DMCs to ensure flawless execution of itineraries and handle any travel modifications or issues. Destination Expertise: Advise clients on the best routes, destinations, accommodation options, and cultural experiences within the Indian Subcontinent. Sales Reporting & Follow-ups: Maintain accurate records of leads, proposals, confirmations, and feedback. Ensure timely follow-ups and support post-sale processes. Required Skills & Experience Minimum 5 years experience in Inbound Sales within the travel & tourism industry . Proven track record of successful conversions from inquiry to booking. Strong understanding of costing models, hotel and transport pricing , and ground operations. Expertise in crafting custom itineraries for inbound travelers. Excellent written and verbal communication skills in English. Familiarity with reservation systems, CRM tools, and itinerary-building platforms. Benefits: Work-Life Balance Flexible working hours and leave policies to support your personal needs . Health & Mediclaim Support Access to health-related resources and Mediclaim support . Learning & Development Opportunities Internal training, upskilling initiatives, and access to industry knowledge. Employee Engagement , Incentives and Recognition Regular programs to celebrate individual and team achievements. Inclusive and Collaborative Work Culture A supportive environment where your voice is heard and contributions matter.

Role & responsibilities Regional Agent Networking (Maharashtra & Gujarat): Build, develop, and manage strong relationships with travel agents and B2B partners across key cities like Mumbai, Pune, Nashik, Nagpur, Ahmedabad, Surat, Vadodara, Rajkot, and others. Agent Onboarding: Identify, recruit, and onboard new travel agents to expand the distribution network and increase brand presence. Sales Calls & Meetings: Conduct regular in-person and virtual meetings with travel agents to promote products and services, address concerns, and generate leads. Follow-ups & Relationship Management: Perform timely follow-ups on inquiries, quotations, and leads. Ensure ongoing engagement and satisfaction of agents. Sales Strategy Execution: Implement sales strategies and campaigns to meet monthly and quarterly sales targets. Market Research & Feedback: Gather insights on market trends, competitor offerings, and customer feedback to optimize the sales approach. Training & Support: Educate and support travel agents on product offerings, booking tools, and sales promotions. Reporting & Documentation: Maintain accurate records of sales activities, client interactions, and lead progress using CRM tools. Preferred candidate profile Bachelors degree in Business, Travel & Tourism, Marketing, or a related field. 3+ years of experience in B2B sales, preferably in the travel industry. Proven track record of achieving sales targets and building successful agent networks. Excellent communication, negotiation, and interpersonal skills. Strong organizational skills and attention to detail. Proficiency in MS Office and CRM software. Willingness to travel as required. Only male candidates.

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Bachelor’s degree in a related field preferred. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools.