Travel Administrative Specialist

The Travel Administrative Specialist plays a crucial role in supporting the company's mission of delivering unforgettable holiday experiences for members. By offering exceptional customer service and assisting the Sales Team with administrative tasks, you will contribute to creating unique memories for our valued customers. Your responsibilities will include assisting customers and members via phone and email, handling holiday amendment changes, ensuring accurate information in the system before sending out holiday itineraries, and providing top-notch customer service that exceeds expectations. You will be expected to demonstrate high productivity through effective time management, complete all administrative tasks efficiently, and address complaints with empathy and a focus on resolution. As a Travel Administrative Specialist, you must possess excellent written and verbal communication skills, be willing to work weekends as required, exhibit strong critical thinking abilities, and be familiar with phone, email, and chat etiquette. You should be proactive in seeking out new initiatives and process improvements, while also following instructions and procedures diligently. Upholding strict confidentiality and privacy standards regarding client, product, and company information is essential, as is maintaining a professional demeanor and attendance record. arrivia's core values guide our work culture, encouraging curiosity, authenticity, accountability, and collaboration. By staying curious, keeping communication transparent, taking ownership of tasks, and fostering a sense of teamwork and inclusivity, we strive to create a positive and supportive environment for all employees. In addition to a fulfilling work environment, we offer various benefits, including an Employee Assistance Program, Employee Referral Program, Employee Enrichment & Recognition Programs, and exclusive travel rates on cruises, resorts, hotels, tours, flights, and car rentals. Join us in delivering exceptional holiday experiences and being a part of a team that values growth, honesty, accountability, and collaboration.,