We're seeking a fast learner to join our WFM department as a Clicker! Freshers with BPO experience welcomed to apply! arrivia , a leading provider of travel experiences, is seeking a dedicated Clicker to join our WFM team. This entry-level role offers a fantastic opportunity to gain valuable experience in a fast-paced environment. About the Role: As a Clicker, you will play a crucial role in supporting our Dialer Admin team by: Clicking calls: Manually initiate calls based on agents' availability Data entry: Maintaining accurate records of call data and other relevant information. Basic administrative tasks: Assisting the Dialer Admin team with various administrative duties. Qualifications: Positive and friendly attitude Strong attention to detail Ability to learn quickly Excellent teamwork skills About arrivia : arrivia is a thriving travel company committed to providing exceptional experiences for our customers. With a focus on innovation and customer satisfaction, we offer a dynamic and supportive work environment. Join our team and embark on a rewarding career journey. Our Core Values: Here at arrivia we… Stay Curious - Explore new challenges and make space to learn, grow and improve Keep it Real - Earn trust through open, honest and clear communication Own it - Seek ways to make an impact and take action. Win Together - Create a culture of connection and inclusion where everyone can be their best
We're seeking a fast learner to join our WFM department as a Clicker! Freshers with BPO experience welcomed to apply! arrivia , a leading provider of travel experiences, is seeking a dedicated Clicker to join our WFM team. This entry-level role offers a fantastic opportunity to gain valuable experience in a fast-paced environment. About the Role: As a Clicker, you will play a crucial role in supporting our Dialer Admin team by: Clicking calls: Manually initiate calls based on agents' availability Data entry: Maintaining accurate records of call data and other relevant information. Basic administrative tasks: Assisting the Dialer Admin team with various administrative duties. Qualifications: Positive and friendly attitude Strong attention to detail Ability to learn quickly Excellent teamwork skills About arrivia : arrivia is a thriving travel company committed to providing exceptional experiences for our customers. With a focus on innovation and customer satisfaction, we offer a dynamic and supportive work environment. Join our team and embark on a rewarding career journey. Our Core Values: Here at arrivia we… Stay Curious - Explore new challenges and make space to learn, grow and improve Keep it Real - Earn trust through open, honest and clear communication Own it - Seek ways to make an impact and take action. Win Together - Create a culture of connection and inclusion where everyone can be their best
The Travel Administrative Specialist plays a crucial role in supporting the company's mission of delivering unforgettable holiday experiences for members. By offering exceptional customer service and assisting the Sales Team with administrative tasks, you will contribute to creating unique memories for our valued customers. Your responsibilities will include assisting customers and members via phone and email, handling holiday amendment changes, ensuring accurate information in the system before sending out holiday itineraries, and providing top-notch customer service that exceeds expectations. You will be expected to demonstrate high productivity through effective time management, complete all administrative tasks efficiently, and address complaints with empathy and a focus on resolution. As a Travel Administrative Specialist, you must possess excellent written and verbal communication skills, be willing to work weekends as required, exhibit strong critical thinking abilities, and be familiar with phone, email, and chat etiquette. You should be proactive in seeking out new initiatives and process improvements, while also following instructions and procedures diligently. Upholding strict confidentiality and privacy standards regarding client, product, and company information is essential, as is maintaining a professional demeanor and attendance record. arrivia's core values guide our work culture, encouraging curiosity, authenticity, accountability, and collaboration. By staying curious, keeping communication transparent, taking ownership of tasks, and fostering a sense of teamwork and inclusivity, we strive to create a positive and supportive environment for all employees. In addition to a fulfilling work environment, we offer various benefits, including an Employee Assistance Program, Employee Referral Program, Employee Enrichment & Recognition Programs, and exclusive travel rates on cruises, resorts, hotels, tours, flights, and car rentals. Join us in delivering exceptional holiday experiences and being a part of a team that values growth, honesty, accountability, and collaboration.,
Ready for your Next Adventure? Join arrivia as a Service Desk team member! Are you a tech-savvy problem-solver with a passion for helping others? Do you have a knack for turning technical jargon into clear, easy-to-understand solutions? If so, we have the perfect opportunity for you! arrivia , a global leader in travel and technology, is on a mission to help people travel better and experience more. We are looking for a Service Desk II to join our team and provide top-notch support to our employees around the world. What You'll Do As a Service Desk Analyst, you'll be the first point of contact for all technical issues and requests. You will be a crucial part of our IT team, providing exceptional customer service and ensuring our employees can do their best work. Your day-to-day responsibilities will include: Providing first-level support for all technical incidents and service requests through phone, email, text, and walk-ups. Troubleshooting connectivity issues for our remote users, ensuring they stay connected and productive. Using our Incident Management System to log, track, and resolve issues efficiently. Applying your knowledge of Operating Systems (Windows 11, Mac OS, Windows Server) and Directory Services (Azure Active Directory) to quickly resolve customer issues. Managing corporate endpoint devices using Microsoft Azure services like Intune, AutoPilot, and Endpoint, as well as JAMF for Mac OS. Assisting with user account management across multiple corporate environments. What You'll Bring Experience: At least 3-4 years of enterprise-level Service Desk experience. Technical Skills: Experience with troubleshooting connectivity issues for remote users and a strong understanding of technical issue analysis, testing, and resolution. Communication Skills: Excellent verbal and written communication, with the ability to explain complex technical issues in a clear, non-technical manner. Certifications: While not required, certifications such as COMPTIA A+, Network+, Server+, Security+ , or Microsoft Windows 10, Azure AZ-900 are a plus. Problem-Solving: The ability to think clearly and solve problems under pressure. Self-Motivation: A proactive and dynamic approach to your work, with the ability to work independently. Schedule: 9 AM to 6 PM IST and weekends on a rotational basis. Why arrivia ? At arrivia , we believe in bringing your whole self to work. We are a diverse, global team united by our passion for travel and technology. Our core values guide everything we do: Stay Curious: We explore new challenges and make space to learn and grow. Keep it Real: We build trust through open, honest, and clear communication. Own It: We seek ways to make an impact and take action. Win Together: We create a culture of connection and inclusion where everyone can be their best. Ready to start your adventure with us? Apply now and let's help the world travel better!