Role & Responsibilities We are looking for an experienced Product Manager with 48 years of experience in the travel industry to lead product strategy and roadmap execution. The ideal candidate will have a solid understanding of global distribution systems (GDS), supplier integrations, and the airline and hotel content ecosystem. You will: Define and manage the product roadmap for features related to travel content, booking workflows, and supplier integrations. Own product specifications for GDS (Sabre, Amadeus, Travelport), aggregators, and direct airline/hotel APIs. Collaborate with engineering teams to manage agile sprints, prioritize backlogs, and deliver high-quality features on time. Gather and synthesize feedback from customers, stakeholders, and internal teams to drive product decisions. Monitor product performance and lead optimization initiatives. Partner cross-functionally with supplier relations, sales, and operations to align product capabilities with business goals. Stay up to date with trends like NDC, ONE Order, virtual payments, and dynamic pricing models. Preferred Candidate Profile 3–5 years of experience in travel technology, preferably B2B platforms or SaaS products Strong hands-on experience with GDS systems and supplier APIs Deep understanding of airline and hotel content, fare types, ancillaries, and booking processes Technical fluency and the ability to write clear, actionable product specifications Comfortable working in agile environments and using tools like Jira, Confluence, and Figma Strong communication, analytical, and organizational skills If you’re passionate about transforming business travel through scalable technology products, we’d love to connect with you.
Key Responsibilities: Assist business travellers with new bookings, itinerary changes, cancellations, and emergencies using Travelport ,Sabre or Amadeus. Deliver a smooth and hassle-free travel experience by proactively resolving customer concerns related to reservations, billing, changes, or delays. Maintain and strengthen relationships with travel suppliers and partners (airlines, hotels, car rentals) to ensure superior service delivery. Communicate clearly and professionally via phone, email, and text to assist customers across all stages of their journey. Investigate and resolve complex inquiries by utilising appropriate GDS tools, internal systems, and supplier support channels. Work collaboratively with internal teams to resolve pre-, post-, and on-trip issues. Meet or exceed service quality, response time, and customer satisfaction goals. Required Skills & Experience: Minimum 1 year of hands-on experience with Sabre or Amadeus GDS (ticketing, reissues, cancellations, etc.). Excellent communication and problem-solving skills. Ability to handle high-pressure situations calmly and effectively. Comfortable working independently and remotely. Strong attention to detail with a customer-first mindset. Additional Requirements: Must be available for remote work with reliable internet access. Must be able to work US timezone hours (night shift IST). Ready to join immediately or within short notice .