Trading Support Officer(Voice)

As a Trading Support Officer (Voice) at our company located in Padivattom, Edappally, Ernakulam, your primary responsibility will be to assist customers with their trading-related queries and provide platform support. You must have a minimum of 2 years of stock market trading experience and excellent English communication skills. **Key Responsibilities:** - Handle customer queries related to trading platforms, order placement, margin requirements, and basic market operations - Provide prompt and accurate support through calls and chats - Address doubts regarding executed trades, order status, and platform navigation - Maintain detailed records of customer interactions, follow-ups, and resolutions - Coordinate with internal teams for escalations when necessary - Ensure high levels of customer satisfaction through clear communication and timely responses **Requirements:** - Excellent English communication skills (verbal and written) - Prior experience in self-trading is mandatory - Exposure to live markets, intraday/positional trading - In-depth knowledge of equity, commodity, and derivative markets - Proficiency in handling demat accounts, trading platforms, and back-office systems - Familiarity with third-party financial products such as mutual funds, SIPs, and insurance - NISM/NCFM certifications are preferred but not mandatory In addition to the responsibilities and qualifications mentioned above, our company offers health insurance and provident fund benefits. If you have personal trading experience and are capable of understanding stock market trends, we encourage you to apply. A Bachelor's degree is required for this position, and previous experience in stock market trading for at least 2 years is also mandatory. NISM/NCFM certifications are preferred.,