Selected Intern's Day-to-day Responsibilities Include First Point of Contact: Acting as the primary point of contact for all customer inquiries, including returns, refunds, and product questions. Conduct outbound calling to follow up on customer issues or feedback Multi-Channel Support: Providing support through various channels, including phone, email, chat, and social media. Response Time: Ensuring that all customer inquiries are responded to in a timely and professional manner. Analyze customer needs and provide tailored solutions to enhance satisfaction. Maintain a professional demeanor while demonstrating excellent phone etiquette. Issue Resolution: Resolving customer issues effectively and escalating them when necessary. Basic Computer Skills : Perform data entry tasks to maintain up-to-date customer records and interactions. Coordination :Collaborate with other departments to resolve complex issues effectively. Assist in the development of client services strategies to improve overall customer experience. About Company: We are problem solvers. At TPS, we develop & service technical solutions and our technology-driven ideas impact masses. We are a team of highly passionate industry experts that ensures delivering a striking experience. We are partners with industry leaders - Amazon, HP, Dell, Asus, Corseca, Netgear, and many more!
Selected Intern's Day-to-day Responsibilities Include Monitoring packing and timely dispatch of orders. Coordinating with logistics vendors daily for smoother deliveries. Ensuring 100% accurate information in company systems by filling in correct data. Proactively monitoring and highlighting potential issues that can impact operations. Presenting daily progress to supervisor/management. About Company: We are problem solvers. At TPS, we develop & service technical solutions and our technology-driven ideas impact masses. We are a team of highly passionate industry experts that ensures delivering a striking experience. We are partners with industry leaders - Amazon, HP, Dell, Asus, Corseca, Netgear, and many more!