touchstone group

Position Summary: We are seeking a results-driven Warehouse Operations Manager to oversee and optimize warehouse operations for Gurgaon location. This role will focus on ensuring operational efficiency, maintaining key performance metrics, inventory accuracy, reducing costs in outbound logistics, and enhancing customer satisfaction. The ideal candidate will possess strong leadership abilities, expertise in warehouse operations, and a track record of process improvement. Key Responsibilities: 1. Operations Management: · Manage day-to-day warehouse operations, including inbound, storage, order processing, and outbound logistics. · Real time tracking of returns/damages received in the warehouse and ensure zero lag in physical vs actual inventory in the warehouse vs all systems/ERP · Ensure adherence to safety protocols, operational standards, and compliance requirements. 2. Performance Metrics: · Monitor and achieve key performance metrics such as order accuracy, shipping lead times, and inventory accuracy. · Analyse data to identify trends, performance gaps, and areas for improvement. 3. Cost Optimization: · Optimize storage costs in warehouse by ensuring adherence to stack norms with space and layout optimization · Implement strategies to optimize outbound logistics and reduce overall operational costs. · Negotiate with logistics partners to achieve cost-effective solutions. 4. Customer Service: · Enhance customer satisfaction by ensuring timely and accurate deliveries. · Develop mechanisms to address customer complaints and improve service levels. 5. Loss Prevention: · Follow ZERO LOSS POLICY: Design and implement processes to avoid losses and improve inventory integrity. · Conduct periodic audits and develop preventive measures for theft and damages. 6. Process Reengineering: · Own and reengineer warehouse processes to improve efficiency and scalability. · Introduce technology and automation solutions to streamline operations. 7. Team Leadership: · Lead and mentor warehouse teams to drive productivity and morale. · Ensure adequate training and development programs for staff. Key Requirements: Education: · Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field. MBA preferred Experience: · 5-6 years of relevant experience in ecommerce operations, specifically managing complex, appointment led, cut off driven and high volume ecommerce and B2B operations Skills & Competencies: · Strong knowledge of warehouse management systems (WMS) and inventory control software. · Strong knowledge of various modes and channels of fulfilment – FBA/FBF/Self Ship/Seller Flex, Marketplace, D2C · Proficiency in inventory management systems and ERP tools – knowledge of Unicommerce and Oracle Netsuite · Data-driven with strong analytical and reporting skills · Excellent communication and stakeholder management skills · Strong problem-solving and process improvement mindset – root cause analysis mindset · Demonstrated integrity and ethical standards CTC Budget for the role: Up to 12 LPA (Request applicants with higher CTC expectations to refrain from applying) Why Join Us? Opportunity to work with one of India’s large and fast-growing ecommerce sales and distribution companies Dynamic and growth-oriented work environment Career advancement in a fast-growing ecommerce ecosystem Show more Show less

Company Description Touchstone Group is a fully integrated and IT-enabled end-to-end Sales & Distribution Company in India, specializing in Go-to-Market Services for sectors like FMCG, Pharmaceuticals, Consumer Electronics, Health & Nutrition, and more. Role Description This is a full-time on-site role in Raipur for a FMCG Sales Executive. The Sales Executive will be responsible for day-to-day sales activities, client relationship management, meeting sales targets, and expanding the company's market reach in the FMCG sector. Qualifications Sales and Business Development skills Client Relationship Management Experience in FMCG sector Excellent communication and negotiation skills Proven track record of meeting and exceeding sales targets Ability to work independently and as part of a team Bachelor's degree in Business Administration, Marketing, or related field Show more Show less

Company Description Touchstone Group is a leading fully integrated and IT-enabled Sales & Distribution Company in India, specializing in Go-to-Market Services for sectors such as FMCG, Pharmaceuticals, Consumer Electronics, Health & Nutrition, Lifestyle, Mobile & Telecom, and Retail & Warehousing. Role Description This is a full-time on-site role for a Human Resources Executive located in Raipur. The HR Executive will be responsible for Hiring, Employee Relations, onboarding, interview scheduling and overall Human Resources activities within the organization. Qualifications HR Management Employee Relations and Hiring onboarding Knowledge of Human Resources practices Strong communication and interpersonal skills Ability to work well in a team Attention to detail and organizational skills Relevant certification in HR or related field Show more Show less

Company Description Touchstone Group is a leading fully integrated and IT-enabled Sales & Distribution Company in India. Specializing in Go-to-Market Services for sectors such as FMCG, Pharmaceuticals, Consumer Electronics, and Retail & Warehousing. Role Description This is a full-time on-site role for a Talent Acquisition Specialist located in Raipur. The role involves full-life cycle recruiting, employer branding, conducting interviews, and managing the hiring process. Qualifications Experience in Full-life Cycle Recruiting and Hiring Skills in Employer Branding and Interviewing Recruiting expertise Strong communication and interpersonal skills Ability to work in a fast-paced environment Bachelor's degree in Human Resources or related field

Position Summary : The Quick Commerce Key Account Manager will be responsible for managing and growing relationships with Quick Commerce platforms (Blinkit, Zepto, Swiggy Instamart, BB, etc.), ensuring smooth PAN India fulfilment operations, inventory management, and sales optimization across multiple cities and dark stores. This role requires strong coordination with internal operations teams, supply chain teams, and category managers to ensure product availability, efficient inventory turnover, and minimal stock imbalances across different regions. The individual will also drive technology integrations and operational efficiencies to streamline fulfilment processes. The ideal candidate should possess excellent analytical, communication, and relationship-building skills, along with experience in Quick Commerce or managing Quick Commerce accounts. Key Responsibilities 1. Quick Commerce Account Management & Growth Develop and strengthen relationships with Quick Commerce platforms at category and supply chain levels. Work closely with Quick Commerce category managers to ensure appropriate SKU selection and visibility. Align monthly and quarterly business plans with Quick Commerce partners to drive sales growth. Ensure timely order fulfilment and resolve any service-level disruptions in coordination with internal teams. 2. City & Region-Wise Sales Tracking and Inventory Management Monitor sell-through rates (end-consumer sales) at city and regional levels. Maintain real-time inventory tracking across Quick Commerce fulfilment networks (dark stores, warehouses). Ensure that inventory is neither overstocked nor understocked across different locations. Work with internal planning teams to anticipate demand surges and proactively manage stock levels. 3. Fulfilment & Supply Chain Coordination Collaborate with internal operations, logistics, and warehouse teams to ensure seamless fulfilment of Quick Commerce orders. Identify and address bottlenecks in the Quick Commerce supply chain to improve fill rates and lead times. Work with Quick Commerce supply chain teams to optimize last-mile delivery and dark store replenishments. Ensure On-Time In-Full (OTIF) performance across Quick Commerce accounts. 4. Expansion & Replication Across Quick Commerce Network Work closely with Quick Commerce category and supply chain teams to replicate successful product listings and promotions across multiple cities and dark stores. Ensure uniform product availability across different Quick Commerce fulfilment centres. Analyse and provide recommendations on geographical expansion opportunities. 5. Operational Efficiency & Technology Integration Identify and implement technology-driven process improvements to enhance fulfilment efficiency. Leverage API integrations, real-time dashboards, and automation tools to streamline inventory and order management. Ensure that Quick Commerce partners have seamless access to stock availability, sales data, and replenishment alerts. 6. Sales & Performance Analytics Track key performance indicators (KPIs) such as sell-through rates, inventory turnover, stock health, and fulfilment accuracy. Provide data-driven insights to optimize inventory planning and minimize wastage. Conduct regular business reviews with Quick Commerce partners, presenting key sales trends and fulfilment performance. 7. Issue Resolution & Compliance Identify and resolve listing issues, inventory discrepancies, and operational roadblocks impacting Quick Commerce performance. Ensure compliance with partner-specific operational guidelines and service-level agreements (SLAs). Address and troubleshoot supply chain and fulfilment-related challenges on a priority basis. Key Performance Indicators (KPIs) Sell-Through Rate Optimization: Maintain a balanced inventory flow with a high sell-through rate per city/region. Inventory Availability & Stock Health: Ensure stock levels across Quick Commerce networks stay within optimum range (neither too high nor too low). On-Time In-Full (OTIF) Performance: Maintain an OTIF adherence rate of 98%+ for all Quick Commerce fulfilment. Fill Rate & Order Accuracy: Ensure a 98%+ fill rate across Quick Commerce partners. Expansion & Replication: Successfully replicate product availability and sales strategies across multiple dark stores and cities. Operational Efficiency & Technology Adoption: Drive process automation and technology integration initiatives to improve fulfilment efficiency. Business Growth: Achieve growth targets YoY in revenue from Quick Commerce accounts. Customer & Partner Satisfaction: Maintain a 90%+ satisfaction rating from Quick Commerce partners. Required Knowledge, Skills & Attitude Knowledge Quick Commerce & E-commerce Operations: Understanding of Quick Commerce supply chain, fulfilment models, and operational challenges. Demand Forecasting & Inventory Management: Expertise in sell-through tracking, stock level optimization, and demand prediction. Supply Chain & Last-Mile Logistics: Knowledge of dark store operations, rapid fulfilment strategies, and inventory churn management. Technology & Process Automation: Familiarity with API integrations, inventory tracking tools, and order management systems. Data Analytics & Performance Metrics: Strong understanding of KPIs, stock health reports, and sales forecasting methodologies. Skills Account Management & Relationship Building: Ability to engage and influence Quick Commerce partners across category and supply chain teams. Analytical & Data-Driven Decision-Making: Ability to interpret sales trends, inventory data, and operational performance reports. Supply Chain Coordination & Execution: Strong collaboration skills to work across internal operations, logistics, and fulfilment teams. Process Optimization & Technology Adoption: Proficiency in leveraging automation and digital tools to streamline Quick Commerce fulfilment. Problem-Solving & Issue Resolution: Quick thinking and troubleshooting skills to resolve supply chain bottlenecks efficiently. Attitude Proactive & Solutions-Oriented: Takes initiative to identify and solve operational inefficiencies. Customer-Centric Approach: Prioritizes strong relationships with Quick Commerce partners and ensures their operational success. Detail-Oriented & Process-Driven: Ensures meticulous tracking of inventory, fulfilment rates, and compliance. Agile & Adaptable: Thrives in a fast-moving, dynamic Quick Commerce environment and adjusts strategies accordingly. Resilient & Goal-Focused: Maintains a growth mindset, constantly seeking efficiency improvements and business expansion opportunities. Preferred Qualifications & Experience Education: MBA or Bachelor’s degree in Business, or a related field. Experience: 5-8 years of experience in Quick Commerce, e-commerce operations, category management, or key account management. Industry Preference: Prior experience in Quick Commerce (Zepto, Blinkit, Swiggy Instamart, BB, etc.) or managing Quick Commerce accounts is preferred. Technical Skills: Proficiency in Excel, BI dashboards, OMS, ERP, and inventory planning tools. Why Join Us? Strategic leadership role in the fastest-growing e-commerce segment (Quick Commerce). Opportunity to work with leading Quick Commerce platforms and drive category expansion. Exposure to data-driven decision-making, supply chain automation, and digital transformation. A fast-paced, dynamic work environment with growth and innovation opportunities.

Company Description Touchstone Group is a leading fully integrated and IT-enabled Sales & Distribution Company in India, specializing in Go-to-Market Services for sectors such as FMCG, Pharmaceuticals, Consumer Electronics, Health & Nutrition, Lifestyle, Mobile & Telecom, and Retail & Warehousing. Role Description This is a full-time on-site role for a Human Resources Executive located in Raipur. The HR Executive will be responsible for Hiring, Employee Relations, onboarding, interview scheduling and overall Human Resources activities within the organization. Qualifications HR Management Employee Relations and Hiring onboarding Knowledge of Human Resources practices Strong communication and interpersonal skills Ability to work well in a team Attention to detail and organizational skills Relevant certification in HR or related field