Tier 2 , Product Specialist - Adobe Campaign

As a Technical Support Specialist at GlobalLogic, you will play a crucial role in providing technical support and product guidance to customers, partners, and developers involved in marketing channel communications. Your responsibilities will include: - Providing technical support and product guidance to customers, partners, and developers throughout the product cycle. - Developing and nurturing relationships with developers and users at customer sites to ensure success with the product. - Researching, recording, and maintaining knowledge of best practices for product usage. - Building strong relationships with other teams to support customer needs and business goals. Qualifications required for this role include: - 1-3 years of experience in a software support environment handling complex, multi-tiered enterprise software applications. - Proficiency in writing and debugging SQL statements, XML, JavaScript, and HTML. - Experience with database platforms such as Oracle, SQL, MySQL, or PostgreSQL. - Familiarity with web services APIs, database connectors, and SOAP. - In-depth knowledge of complex, database-centric, internet-based systems. - Ability to multi-task, work independently, and troubleshoot problems effectively. - Excellent written and verbal communication skills. - Comfortable working in a 24X7 environment. - A 4-year degree or equivalent experience. In this role, you will also be responsible for: - Performing root cause analysis on customer issues to enhance knowledge of the product. - Documenting communication and troubleshooting activities related to customer-reported issues. - Educating customers on product functionality to resolve their issues. - Writing and presenting internal courses on troubleshooting product functionalities. - Collaborating with other Technical Support team members and cross-functional teams. - Communicating timely updates to customers on support issue statuses. - Troubleshooting issues related to third-party software applications. - Being flexible to work in a rotational shift environment (24*7). At GlobalLogic, we offer a culture of caring where people come first, continuous learning and development opportunities, interesting and meaningful work, balance, flexibility, and a high-trust environment. Our commitment to integrity and trust ensures a safe, reliable, and ethical work environment where you can grow personally and professionally while making a real impact on innovative digital products and experiences. GlobalLogic, a Hitachi Group Company, is a digital engineering partner known for collaborating with forward-thinking companies to transform businesses and redefine industries through intelligent products, platforms, and services. Join us to be part of a team that shapes the future of digital innovation.,