Customer Care Executives Non-Voice Process | Bangalore White Horse Manpower Consultancy

1.0 - 6.0 years

2 - 3 Lacs

bengaluru

Work from Office

Manage customer queries via email/chat/tickets with accuracy and empathy Provide timely resolutions to issues while adhering to SLA Document interactions maintain updated records in CRM. Collaborate with internal teams to resolve customer concerns Required Candidate profile Excellent written communication skills grammar, spelling, clarity Ability to multitask, problem-solve, and handle customer escalations effectively Open to rotational shifts and working from the office Perks and benefits Perks and Benefits

Posted 1 day ago

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Support Engineer II TekWissen

3.0 - 8.0 years

6 - 10 Lacs

Bengaluru

Work from Office

Duration: 8Months Job Type: Contract The top 3 responsibilities: Review and enhance the debugging tools like DP Debugger tool, variation debugger, image debugger and Neva Debugger tool to improve the existing use cases and add new use cases. Identify the gaps in documentation and update them. Identify any tools/automations possible to reduce the inflow and implement them if possible. Leadership Principles: Computer science Debug, web tech- Java, JavaScript, ticketing, maintenance Mandatory Requirements: 3+ years of experience in Support Engineer. Scripting language exp is required for Java or Python. Should have hand on experience in debugging, Analysis, documentation, ticketing support. Preferred skills: Should be good to have some experience in coding Education or Certification Requirements: Bachelors degree

Posted 3 months ago

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