ThriveLab

Location: Mumbai (on-site) Type: Full-time Why this role exists Were moving from working prototypes to production-grade scale (hundreds ? thousands of concurrent calls, sub-300ms turn latency, 99.9%+ uptime, auditable logs). We need an owner who can architect, implement, and scale the platform end-to-end. What youll do Design and build the real-time voice pipeline: telephony ASR LLM orchestration TTS with streaming I/O. Own core services: session manager, dialog state, policy/compliance guardrails, analytics/observability. Stand up cloud infra from scratch (VPCs, CI/CD, containers/orchestration, secrets, monitoring, cost controls). Integrate with client systems and third-party APIs (KYC, CRM, LOS, collections, payments) with robust retry/idempotency. Optimize for latency, quality, and cost (model selection, caching, batching, fallback paths). Build internal tooling: conversation replayers, red-team/test harnesses, feature flags, experiment pipelines. Productionize safety/compliance: consent flows, PII handling, encryption, role-based access, audit trails. Measure what matters: concurrency, ASR/TTS/LLM latencies, call success, CSAT proxies, error budgets. What youll bring Demonstrated AI builds (personal repos or shipped features at work). Could be voice, NLP, CV-show us real artifacts. Strong systems sense: event-driven services, queues/streams, caching, resiliency patterns, backpressure. Comfortable with integrations: REST/gRPC/webhooks, auth, schema mapping, sandbox?prod hardening. High agency and ownership: you default to unblocking yourself, writing docs, and making trade-offs explicit. Bonus: telephony (Exotel/Twilio), real-time media (WebRTC, gRPC streaming), ASR/TTS (Whisper/Deepgram/Azure/ElevenLabs), vector DB/RAG, Kafka/Redis, Postgres. Eligibility Software developer (seniority flexible; quality of experience > years). Open to working from our Mumbai office. Full-time only. Prior exposure to finance, gaming, or AI sectors is preferred What we provide Opportunity to be a founding engineer building Indias voice AI stack and work with best minds from IIT/IIM and industry leaders. Generous ESOPs with real ownership. Access to top AI mentors and practitioners Show more Show less