The title extracted from the generated Description is ACSM .

NEC Software Solutions (India) Private Limited is a leading provider of end-to-end IT services across various sectors, with offices in Mumbai (Worli & Airoli) and Bangalore. With over 30 years of experience, we have built a reputation for exceeding customer expectations and delivering high-quality software products to a wide range of clients, from startups to large corporations. As an Associate Client Services Manager, you will work closely with the Senior Client Service Manager to ensure the smooth delivery of contracted services to specific customer accounts. Your responsibilities will include ensuring services meet Service Level Agreements (SLAs), developing customer and third-party relationships, and assisting in the production of monthly reports such as Service Performance Reports. Key Responsibilities: - Assist in transitioning major clients into BAU Service Operation - Ensure end-to-end services meet contracted service levels and quality standards - Develop customer and third-party relationships to enhance customer satisfaction - Assist in producing monthly reports and service credit calculations - Collaborate with the Senior CSM to document, monitor, and improve services through Service Improvement Plans - Handle escalations for service teams and work towards achieving correct outcomes - Communicate effectively with customers, third parties, and internal service teams - Ensure adherence to corporate policies, processes, and guidelines - Assist in minimizing Service Credit liabilities through Service Improvement or Risk Management - Deputize for the Senior CSM when required The successful candidate will undergo security clearance and may be required to provide application support services outside of normal working hours. Candidates should have a Bachelor's Degree in Engineering, 8-10 years of experience in IT Client Service Management, and the following qualifications and experience: - Excellent English vocabulary skills - Experience with bespoke software applications and structured process environments - ITIL V3 Foundation certification - Advanced Microsoft Office skills and exposure to SIAM - Experience in developing and delivering Service Improvement Plans - Knowledge of Mission Critical applications and UK Police Forces Ideal Candidates should possess the following qualities: - Self-motivated and eager to learn - Logical problem-solving skills - Effective communication with technical and non-technical staff - Willingness to challenge and improve processes - Ability to multitask and prioritize effectively - Excellent verbal and written communication skills in English Join us at NEC Software Solutions and be part of a dynamic team dedicated to delivering top-notch IT services to our customers.,