Job Summary: We are looking for a proactive and detail-oriented Booking Manager with at least 1 year of experience in the hospitality or property management industry. The ideal candidate will be responsible for managing reservations, optimizing occupancy, and delivering exceptional guest service from inquiry to check-out. Key Responsibilities: Handle all booking inquiries via phone, email, OTAs (Booking.com, Airbnb, etc.), and social media. Maintain and update availability calendars and pricing across platforms. Coordinate with property staff for guest check-ins, check-outs, and special requests. Ensure timely communication with guests before, during, and after their stay. Maximize occupancy through efficient booking management and upselling strategies. Monitor customer reviews and ensure high guest satisfaction. Prepare daily/weekly/monthly reports on booking performance. Requirements: 1+ year of experience in a booking/reservations or hospitality support role. Familiarity with online booking platforms (e.g., Airbnb, Booking.com, Agoda). Excellent verbal and written communication skills. Attention to detail and customer-oriented approach. Knowledge of Excel or Google Sheets for reporting and updates. Job Type: Full-time Pay: ₹10,539.38 - ₹38,943.72 per month Work Location: In person
Booking Manager / Front Office – Sales & Guest Relations Job Type Full-Time Experience Required 0–1 year (Freshers are welcome) Job Summary We are looking for a motivated and customer-focused Booking Manager to handle front office operations, manage booking enquiries, close sales, and coordinate guest management. This role is suitable for freshers or candidates with up to one year of experience who are interested in hospitality sales and guest relations. Key Responsibilities Front Office & Booking Handling Handle booking enquiries via phone calls, WhatsApp, email, and OTA platforms Provide clear information on property details, pricing, packages, and policies Manage booking availability, confirmations, and guest records Prepare and share quotations, invoices, and booking confirmations Sales & Booking Closure Convert enquiries into confirmed bookings Follow up with potential guests to close sales Upsell packages and additional services when applicable Support achievement of monthly booking and revenue targets Guest Management & Coordination Act as the primary point of contact for guests before and during their stay Coordinate smooth check-in and check-out processes Handle guest queries, requests, and basic issue resolution Ensure high guest satisfaction and positive experience OTA & System Coordination Manage and update bookings on OTA platforms (Booking.com, Airbnb, etc.) Maintain accurate booking data and daily booking reports Coordinate with operations and housekeeping teams for room readiness Reporting & Support Maintain daily enquiry, booking, and occupancy reports Share regular updates with management on bookings and revenue Assist in collecting guest feedback and reviews Required Skills & Qualifications Good verbal and written communication skills Basic sales and negotiation ability Comfortable handling calls, WhatsApp, and computer systems Willingness to learn booking systems and OTA platforms Customer-friendly, confident, and organized Working Hours Shift-based / Flexible working hours Weekend and holiday availability required Compensation Salary: As per experience and industry standards Incentives: Performance-based booking and sales incentives Job Type: Full-time Pay: ₹10,812.17 - ₹38,777.52 per month Work Location: In person