About the job: Job Title: Reservation Consultant Location: The Machan Resorts LLP, Andheri Job Summary: We are seeking a dynamic and customer-focused Reservation Consultant to join our team at The Machan Resorts LLP. The ideal candidate will be responsible for handling inbound inquiries, converting leads into bookings, and achieving sales targets. If you have excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply. Key Roles and Responsibilities: Manage all inbound inquiries from potential guests and convert them into bookings. Meet and exceed individual and team sales targets. Maintain accurate records of reservations and customer interactions. Provide information about resort services, packages, and amenities. Follow up with prospective guests to ensure seamless booking experiences. Collaborate with the team to optimize booking processes and guest satisfaction. Uphold high standards of professionalism and customer service at all times. Desired Candidate Profile: Minimum of 1 year of relevant work experience in reservations or customer service. Excellent written and verbal communication skills in English. Strong computer proficiency, including word processing, spreadsheets, and email software. Prior experience in call handling and sales will be an advantage. Ability to work 6 days a week with a positive and adaptable attitude. Communication Skills: Outstanding written and verbal communication in English. Professional and courteous interaction with guests and team members. Educational Qualifications: Graduate or Undergraduate with relevant experience. Shift Timings: 9-hour shift (No night shifts) 6 week-offs per month as per the roster. Why Join Us? Be part of a renowned eco-friendly resort with a commitment to sustainable hospitality. Opportunity to develop your career in the hospitality and tourism sector. Friendly and collaborative work environment. If you are passionate about providing exceptional guest experiences and thrive in a dynamic setting, we would love to hear from you! Apply now to be a part of our vibrant team at The Machan Resorts LLP Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,00,000 - 5,40,000 /year Experience: 1 year(s) Deadline: 2025-10-07 23:59:59
Job Title: Reservation Consultant Location: The Machan Resorts LLP, Andheri Job Summary: We are seeking a dynamic and customer-focused Reservation Consultant to join our team at The Machan Resorts LLP. The ideal candidate will be responsible for handling inbound inquiries, converting leads into bookings, and achieving sales targets. If you have excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply. Key Roles and Responsibilities: Manage all inbound inquiries from potential guests and convert them into bookings. Meet and exceed individual and team sales targets. Maintain accurate records of reservations and customer interactions. Provide information about resort services, packages, and amenities. Follow up with prospective guests to ensure seamless booking experiences. Collaborate with the team to optimize booking processes and guest satisfaction. Uphold high standards of professionalism and customer service at all times. Desired Candidate Profile: Minimum of 1 year of relevant work experience in reservations or customer service. Excellent written and verbal communication skills in English. Strong computer proficiency, including word processing, spreadsheets, and email software. Prior experience in call handling and sales will be an advantage. Ability to work 6 days a week with a positive and adaptable attitude. Communication Skills: Outstanding written and verbal communication in English. Professional and courteous interaction with guests and team members. Educational Qualifications: Graduate or Undergraduate with relevant experience. Shift Timings: 9-hour shift (No night shifts) 6 week-offs per month as per the roster. Why Join Us Be part of a renowned eco-friendly resort with a commitment to sustainable hospitality. Opportunity to develop your career in the hospitality and tourism sector. Friendly and collaborative work environment. If you are passionate about providing exceptional guest experiences and thrive in a dynamic setting, we would love to hear from you! Apply now to be a part of our vibrant team at The Machan Resorts LLP
Job Title: Front Office Associate Department: Front Office Reports To: Duty Manager Location: Lonavala Job Summary: The Front Office Associate is the face of the hotel, responsible for providing guests with a seamless check-in and check-out experience, addressing their needs, and ensuring a pleasant and welcoming atmosphere at the front desk. Key Responsibilities: Greet guests warmly and professionally upon arrival and departure Perform check-in and check-out procedures efficiently Handle guest queries, requests, and complaints with a solution-oriented approach Maintain up-to-date knowledge of room availability, rates, and promotions Process payments and maintain accurate records using the property management system (PMS) Coordinate with housekeeping and other departments to ensure room readiness Assist with luggage handling, concierge tasks, and special guest arrangements as needed Maintain a neat and organised front desk area Ensure compliance with all SOPS and service standards Maintain guest confidentiality and data security at all times Qualifications and Skills: Diploma/Degree in Hospitality or related field preferred Prior experience in a front office or guest service role is an advantage Proficiency in using PMS (e.g., Opera, IDS, Cloudbeds, etc.) Excellent communication and interpersonal skills Strong problem-solving abilities and a guest-first attitude Ability to work in shifts, including weekends and holidays Well-groomed and professional appearance Work Environment: Fast-paced hospitality environment Standing for extended periods Interactions with guests from diverse backgrounds
Department: Food & Beverage Service Location: The Machan Resorts, Lonavala Reporting to: F&B Executive Job Summary: The F&B Service Associate is responsible for delivering exceptional guest service by ensuring prompt, courteous, and efficient service of food and beverages in the restaurant, in-room dining, or banquet events, as per the standards of the property. Key Responsibilities: Greet guests warmly and assist them with seating and menu choices. Take food and beverage orders accurately and deliver them promptly. Serve food and beverages as per standard operating procedures (SOPS). Ensure guest satisfaction by checking on tables regularly and resolving any complaints or issues promptly. Maintain cleanliness and hygiene of workstations, dining area, and service equipment. Assist in setting up and clearing tables, polishing cutlery, and refilling condiments. Follow all safety and sanitation policies when handling food and beverages. Work closely with kitchen and bar staff to ensure smooth service operations. Upsell menu items and promote daily specials and loyalty programs where applicable. Maintain billing and payment procedures accurately. Adhere to grooming and uniform standards. Qualifications and Skills: Degree/Diploma in Hotel Management or related field preferred. Minimum 0-2 years of experience in F&B service; freshers with internships may apply. Good communication and interpersonal skills. Customer-focused attitude with a pleasant personality. Basic knowledge of food and beverage menus and service styles. Ability to work under pressure and as part of a team. Flexible to work in shifts, including weekends and holidays. Physical Requirements: Ability to stand for extended periods. Ability to lift trays and move quickly between tables and kitchen/service stations. Compensation: As per industry standards