Role & responsibilities • Responsible for maintaining the technical knowledge of the customer environment. • Responsible for updating the technical documents in the Support & Application Management knowledge base. • Analyze log files, provide corrective measures, and propose technical preventive solutions to the First Line team or the customer success associate. • Spar with project members about technical/functional workarounds in the model in case of defining a correction due to an incident. • May execute hotfixes in the model on Production environments. • Responsible for defining clear instruction (documentation and training) towards the front office team for incidents, service requests, or executing predictive maintenance. • Responsible for maintaining an internal Reference environment. • Contact 3rd party suppliers related to incidents or service requests. • Responsible to execute deployment of DELMIA Quintiq applications in the customer production environment to conform release instructions from the project team. • Provides input on new functional/technical opportunities to the Client Executive. • Help to improve the internal and external Continuous Services processes. • As part of the Continuous Services team, you will have direct contact with customers around the world regarding updates to their raised incidents or service requests. Preferred candidate profile Technical competencies: Basic understanding about Windows Server Operating Systems. Hands-on experience using Java/C++/C#.NET, PowerShell or similar object-oriented languages. Experience with databases like SQL Server or Oracle is nice-to-have. Experience with Log Analysis, application, and system performance analysis. Basic understanding of TCP/IP Networking would be added advantage. Previous experience with DELMIA Quintiq would be added advantage. Competence requirements: • Strong analytical and troubleshooting skills. • Persistence and pro-active attitude. • Creative problem-solving skills. • Problem management skills. • Customer and result-oriented. • Excellent communication skills. • Highly customer and result-focused. • Sense of Ownership • Service and quality focus/mindset • Excellent English reading, writing, and conversation. • Flexible (After completion of probation period it is expected to be ready to work in rotational shifts). Interested and eligible candidates can apply directly or can share their updated resume with the current CTC, expected CTC, and Notice Period on careers-in@thelogicfactory.com
Role & responsibilities As a Business Consultant, you are responsible for implementing Supply Chain Planning softwarefort our customers. Our customers range from mid-sized to large international companies, all looking for advanced planning and scheduling (APS) solutions providing optimization capabilities. Customers are diverse, where you will be solving a variety of challenging KPI-based puzzles: logistical, manufacturing, or workforce planning puzzles are just examples. Preferred candidate profile You, as an ideal candidate, Business Consultant role: First and foremost: like solving challenging puzzles! Have a degree in computer science, information management, operations management, supply chain management, econometrics, industrial engineering or similar. Experience as a Business Consultant is preferable. Have a high abstraction and analytical capability: you are able to quickly understand business processes and discover optimization potential. Enjoy navigating between customers (ranging from management to planners) and our developers when discussing, defining, and demonstrating our planning solutions. Have great communication skills in fluent English. Enjoy working in an international environment as one team Collaborating with colleagues, customers, and our offshore development team. Have a desire to learn about different business sectors such as air traffic control. Are flexible and are willing to occasionally travel internationally Ticking one or more of the following boxes will be regarded as an advantage : Experience with object-oriented modelling (UML) Knowledge of APS solutions, lean planning, MPS, ERP, or SAP in our customers markets. Its nice to have experience with tools like Blue Yonder, Kinaxis, Quintiq, SAP IBP, etc. You may apply directly by clicking the link here: https://thelogicfactory.com/vacatures/business-consultant/
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