Role & responsibilities Familiar with and complies with the hotels mission and standards in performing maintenance activities. Maximise maintenance team potential with a balanced focus on operations, guest, employee, and owner satisfaction. Represents the engineering department during the daily HOD morning meetings. Prioritise, plan, schedule assign, and supervise the engineering department staff. Oversee the maintenance tasks, work orders, and special projects ensuring timely and accurate completion. Respond to guest’s maintenance needs promptly and ensure guests receive professional, efficient prompt, and courteous service to hotel standards. Maintain the physical appearance and operational efficiency of the hotel including physical. mechanical, electrical, plumbing, etc. Installation & maintenance of all equipment related to HVAC, DG Sets, Water treatment, Fire Safety , etc. Ensure proper records are kept relating to all plant and equipment for the hotel including repair and service records. Prepare reports as required by the Housekeeping Manager and General Manager. Ensure that stores have adequate stocks of materials, equipment, and tools and are kept in a clean and safe environment. Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms. Attend all Facility Management/Property meetings as required, passing on necessary information to the maintenance team in regular junior staff meetings. Ensure the proper use and periodic maintenance of all equipment. Perform daily and weekly property document inspections.
Role & responsibilities Manage front desk operations, including greeting clients, answering phone calls, and handling inquiries Schedule appointments and maintain the booking system to optimize spa treatments and services Provide clients with information about services, packages, and promotions offered at the spa Ensure the reception area is clean, organized, and welcoming at all times Collaborate with spa staff to ensure seamless service delivery and client satisfaction Process payments and maintain accurate records of client transactions Handle client feedback and resolve any issues to enhance the customer experience