The Lake Palace

Roles and Responsibilities Greet guests upon arrival, assist with luggage, and escort them to their rooms. Provide exceptional customer service by ensuring prompt attention to guest needs and resolving any issues efficiently. Maintain a clean and organized reception area, including handling check-ins/check-outs, room assignments, and key distribution. Perform various steward activities such as serving food and beverages at events or functions when required. Collaborate with other departments (e.g., housekeeping) to ensure seamless operations.