Job Title: Front Office Executive / Clinic Coordinator Department: Operations Reports to: Departmental Head / COO Job Summary: The Clinic Coordinator is instrumental in ensuring the seamless operation of our veterinary clinic. This role encompasses managing the clinic's day-to-day operations, client interaction, schedule coordination, and supporting our veterinary team. The individual in this position will ensure workflow efficiency, provide top-tier customer service, handle financial processes, guarantee compliance, and manage clinic guests. Key Responsibilities: 1. Clinic Operations Management: 1.1. Manage appointment scheduling and patient flow for optimal efficiency. 1.2. Ensure optimal usage of examination rooms, treatment zones, and surgical areas. 1.3. Oversee and maintain clinic supplies and inventory, encompassing both stationery and medical supplies. 1.4. Implement and enforce clinic policies and protocols. 2. Client Relations and Communication: 2.1. Deliver prompt and superior customer service, addressing all client queries and concerns. 2.2. Manage appointment bookings proficiently. 2.3. Facilitate clear communication between clients, veterinarians, and the support team. 2.4. Document client interactions and treatment plans with precision. 3. Team Coordination and Support: 3.1. Collaborate with the veterinary team to ensure smooth workflows. 3.2. Offer support and guidance to clinic personnel in their daily roles and tasks. 3.3. Promote a positive and productive work atmosphere through clear communication and team collaboration. 3.4. Monitor staff presence and performance, offering feedback and acknowledgments. 4. Financial Management and Administration: 4.1. Handle clinic finances, including tasks like invoicing, billing, and payment collection. 4.2. Keep precise records of all financial transactions and adhere to accounting best practices. 4.3. Monitor and manage clinic expenditure. 5. Quality Assurance and Compliance: 5.1. Adhere to regulatory standards, ethical principles, and industry best practices. 5.2. Organize periodic audits to evaluate clinic operations, documentation accuracy, and protocol adherence. 5.3. Uphold superior cleanliness and hygiene standards within the clinic. 5.4. Handle clinic guests, ensuring they have a positive and professional encounter. Qualifications and Skills: Bachelor's degree is preferred. Demonstrable experience in clinic or healthcare management. Exceptional organizational and multitasking capabilities. Outstanding communication and people skills. Proficient in practice management software and general computer applications. Keen attention to detail and the ability to manage sensitive information. Capable of performing well under stress and adjusting to shifting priorities. About The Eye Vet The Eye Vet is India's first and only specialty veterinary ophthalmology clinic that offers complete eye care for animals including consultations, diagnostic tests, advanced ophthalmic surgeries. The state-of-the art clinics have world class facilities including advanced operating theaters that are equipped beyond international norms. It is also India’s pioneering Veterinary Ophthalmology Practice and Training Institute, which offers certificate courses and training programs designed specifically for Veterinarians in Primary Practice that will help the Veterinarians in diagnosing and treating ophthalmic conditions. Website: http://www.theeyevet.in YouTube: https://www.youtube.com/@theeyevet Instagram: https://www.instagram.com/theeyevet Facebook: https://www.facebook.com/TheEyeVet Job Types: Full-time, Permanent Pay: From ₹25,000.00 per month Schedule: Day shift Experience: Front Office: 1 year (Required) Language: English (Required) Work Location: In person
The Assistant Manager - Operations (Mumbai Zone) will oversee and optimize the clinic operations across multiple veterinary clinics within their designated zone (e.g., Entire Mumbai). This strategic role ensures the delivery of safe, efficient, and patient-centered care throughout the network. Responsibilities include the implementation of operational policies, performance monitoring, and quality improvement initiatives in alignment with AAHA accreditation requirements across all assigned clinics. You will be instrumental in fostering a culture of excellence, integrity, safety, and continuous improvement across the entire zone's operations. Your key responsibilities will involve leadership & team management, operational excellence & SOP implementation, patient safety, risk & quality management, cross-functional coordination, compliance & accreditation readiness, resource planning & budget oversight, and facility & vendor management. You will supervise and develop the operations team, promote a culture of accountability and collaboration, conduct regular performance reviews, and facilitate ongoing staff education aligned with accreditation standards. Additionally, you will develop, implement, and review Standard Operating Procedures (SOPs), monitor Key Performance Indicators (KPIs), collaborate with clinical leadership on patient safety protocols, drive quality improvement initiatives, ensure compliance with healthcare regulations, manage departmental budgets, oversee facility maintenance and vendor management. To qualify for this role, you should hold a Bachelor's degree in Healthcare Management, Business Administration, or a related field (Masters preferred) and have certification in Healthcare Quality or Hospital Operations (preferred but not mandatory). You should have at least 6+ years of experience managing non-clinical operations in a multi-specialty hospital, veterinary hospital, or clinic, with demonstrated success in SOP development, audit handling, and team supervision. Strong knowledge of clinic/hospital operations, quality frameworks (AAHA, NABH, JCI), excellent communication, decision-making, interpersonal skills, financial acumen, vendor negotiation capabilities, and proficiency with MS Office, hospital management systems, and data reporting tools are required. This is a full-time, permanent position with a day shift schedule. The ability to work in person and fluency in English are essential for this role.,
The EyeVet is a specialized veterinary ophthalmology clinic in India dedicated to offering comprehensive eye care services for animals. As the Ophthalmology Resident at The Eye Vet in Gurugram, you will play a key role in conducting veterinary ophthalmic consultations and surgeries, as well as assisting in advanced treatment procedures. This is a full-time on-site position that offers a unique opportunity to work in a cutting-edge Ophthalmology Practice. In addition to clinical responsibilities, the Ophthalmology Resident will be part of a dynamic team that includes 37 subject matter experts from around the world, contributing to a robust didactic program designed to enhance theoretical knowledge in the field of veterinary ophthalmology. To qualify for this role, candidates must have completed residency training with a B.V.Sc. degree and at least 2 years of clinical experience. A postgraduate degree (M.V.Sc.) in a clinical subject such as surgery, medicine, or gynecology is also required. Candidates with internship experience in ophthalmology followed by residency training will be given preference. If you are a dedicated professional looking to advance your career in veterinary ophthalmology and contribute to the growth of specialized eye care for animals, The EyeVet offers a unique and rewarding opportunity to work in a challenging and innovative environment.,