Noida, Uttar Pradesh
INR 1.56 - 2.04 Lacs P.A.
On-site
Full Time
Location: Noida (6 days/week) Experience Required: 1 – 3 years Compensation: INR 13,000 – INR 17,000/month (Based on experience) Job Type: Full-time About Us: We are seeking a confident and customer-centric professional to manage customer queries, convert inquiries into orders, and Key Responsibilities: - Respond to inquiries via call, WhatsApp, and chat - Assist customers with product selection and order details - Handle complaints with empathy and resolution-oriented approach - Coordinate with the ads/marketing team for lead quality feedback - Retarget previous customers using order history - Maintain Excel trackers for follow-ups and performance Prerequisites: - Prior experience in customer service, BPO, or support teams - Excellent verbal and written communication (Hindi & English) - Confident, polite, and persuasive tone - Organized and detail-oriented KPIs: - Lead-to-order conversion ratio - Customer satisfaction and review quality - Resolution turnaround time and complaint handling Job Type: Full-time Pay: ₹13,000.00 - ₹17,000.00 per month Work Location: In person
Noida
INR 1.56 - 2.04 Lacs P.A.
On-site
Full Time
Location: Noida (6 days/week) Experience Required: 1 – 3 years Compensation: INR 13,000 – INR 17,000/month (Based on experience) Job Type: Full-time About Us: We are seeking a confident and customer-centric professional to manage customer queries, convert inquiries into orders, and Key Responsibilities: - Respond to inquiries via call, WhatsApp, and chat - Assist customers with product selection and order details - Handle complaints with empathy and resolution-oriented approach - Coordinate with the ads/marketing team for lead quality feedback - Retarget previous customers using order history - Maintain Excel trackers for follow-ups and performance Prerequisites: - Prior experience in customer service, BPO, or support teams - Excellent verbal and written communication (Hindi & English) - Confident, polite, and persuasive tone - Organized and detail-oriented KPIs: - Lead-to-order conversion ratio - Customer satisfaction and review quality - Resolution turnaround time and complaint handling Job Type: Full-time Pay: ₹13,000.00 - ₹17,000.00 per month Work Location: In person
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