The Alcor Hotel Jamshedpur

Role Overview: As a Front Office Manager at our company located in Jamshedpur, you will be responsible for overseeing the smooth and efficient operations of the front office. Your primary duties will include managing front office staff, coordinating with other departments, addressing guest inquiries and complaints, and ensuring exceptional customer service is provided at all times. Key Responsibilities: - Manage front office staff and ensure they perform their duties effectively - Coordinate with other departments to ensure seamless operations - Address guest inquiries and complaints promptly and professionally - Maintain high levels of customer satisfaction by providing exceptional service - Oversee office administration tasks to ensure efficiency Qualifications Required: - Skills in Office Administration and Front Office management - Proficiency in ensuring Customer Service and Customer Satisfaction - Excellent Communication skills - Leadership capabilities and ability to manage a team effectively - Strong problem-solving skills - Experience in the hospitality industry is an advantage - Bachelor's degree in Hotel Management, Business Administration, or related field - Knowledge about channel manager (STAAH), online portal, and IDS (Note: The additional details of the company were not present in the provided job description.),