Territory Service Manager Amor Management Consultants

5.0 - 8.0 years

7 - 10 Lacs

hubli, bengaluru

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Key Responsibilities: Business & Processes: Manage and supervise service operations within the territory, ensuring compliance with quality standards and service level agreements. Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention. Implementation of AL process changes and improvements across dealerships. New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution. Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed. Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action. Product campaigns – Drive the dealerships in completion of product campaigs for the vehicles involved. Warranty and process audits at dealerships to ensure process adherence. People Excellence: Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives. Work on improving the skill capabilities at dealership level – productives and front office staffs. Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment. Market Intelligence: Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive. Share information on competitive products and initiatives.

Posted 1 day ago

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Senior Area Service Manager Ather Energy

9.0 - 14.0 years

11 - 18 Lacs

Bengaluru

Work from Office

Role & responsibilities : As an AVSM, you will be our key senior resource in the territory with the management of service delivery, service operations and demand generation under your supervision, ensuring all business aspects in place ( like manpower hiring, manpower training) You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction. Delivering a seamless and superior customer experience through the team at workshops making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role Drive service KPIs for the city Manage the day to day service operations; ensuring the end to end process, guiding and mentoring the team that is executing these operations You will also be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels. You will ensure that the projected volume plan is achieved. You will also monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse. You will be administratively responsible for the management of the premises of Ather in the city

Posted 1 month ago

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Area Service Manager Ather Energy

3.0 - 8.0 years

5 - 12 Lacs

Bengaluru

Work from Office

Posted 2 months ago

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