Roots Multiclean Limited logo

Territory Service Executive

0 years

0 Lacs

pune maharashtra

Posted:2 weeks ago| Platform: Indeed logo

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Skills Required

service schedule

Work Mode

On-site

Job Description

Job Information

    Company Name

    RMCL-Branches

    Date Opened

    12/02/2025

    State/Province

    Maharashtra

    Industry

    Manufacturing

    City

    Pune City

    Country

    India

    Zip/Postal Code

    411001
Complaint, Cause and Cure to be mentioned clearly in service ticket before raising FIR.
Parts/AMC/Labour pending quotations should be reviewed weekly once for all customers
On receipt immediately submit PO to CC team for OC creation.
Defective parts has to submitted to H.O on time.
Service engineers to obtaining GRN from the customers with in 10 days from the delivery/fitment date.
Average Service ticket closure with in 48 hours.
FIR should be raised on same day after attending warranty complaint call.
Payment outstanding (Exceeds P.O terms) follow up mailers should be sent on weekly basis for all customer.
100% advance payment for AMC.
Labour charge/AMC should be collected for post warranty calls attended.
100% advance payment for Parts for non privilege customers.
100% Schedule calls closure should be before due date. (Warranty and AMC)
To monitor received P.O's are converted to executable O.C's.

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Roots Multiclean Limited logo
Roots Multiclean Limited

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