Sector 49, Gurgaon/Gurugram
INR 3.0 - 4.2 Lacs P.A.
On-site
Full Time
• Handle inbound and outbound customer inquiries through various channels. • Provide prompt, courteous, and effective responses to customer queries. • Assist customers in troubleshooting product or service-related issues. • Escalate complex problems to senior team members or supervisors when necessary. • Follow standard operating procedures for efficient issue resolution. • Acquire a deep understanding of the company's products or services. • Stay updated on product updates, features, and pricing changes. • Maintain detailed and accurate records of customer interactions and resolutions. • Adhere to quality and service standards for a positive customer experience.
Sector 49, Gurgaon/Gurugram
INR 2.64 - 3.6 Lacs P.A.
On-site
Full Time
• Create and implement inclusive digital marketing strategies by utilising different digital mediums and setting measurable KPIs. • Collaborate with other teams (like content, sales, and customer service) to ensure cohesive and effective marketing campaigns. • Manage digital campaigns, monitor performance reports, analyse data, and make data-driven recommendations. • Optimise website performance, including organic traffic, bounce rate, and conversion rates to improve user experience and drive lead generation. • Conduct market research and competitive analysis to identify industry trends and new growth opportunities. • Create and curate social media campaigns, including content creation, publishing, and community management. • Manage and optimise PPC campaigns on various platforms, including Google Ads, Facebook Ads, and LinkedIn Ads. • Conduct keyword research and on-page optimisation to increase website rankings and drive organic traffic. • Develop and execute email marketing campaigns with A/B testing. • Analyse analytics and engagement metrics to measure campaign performance.
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