TEMS Consulting

Infosys Limited

0 years

0 Lacs

Bengaluru Karnataka India

Posted:3 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Should have good knowledge and understanding on ITIL framework and ITSM processes e
g
Incident Management Problem Management Change Management Service Request Fulfillment Continuous Service Improvement etc
Experience working in IT Service Management tools e
g
ServiceNow Remedy JIRA etc
Hands on experience in change and deployment management in non production as well as production environments
Internal and external could service support PCF Azure Oracle Cloud Space creation User access Service configuration Coordination of Orgs Environment troubleshooting
SaaS Platform support HPS Salesforce Oracle etc
Coordination of setup integration Environment troubleshooting Configuration management Ongoing maintenance
Experience in functional and infrastructure health check automation in non production environments using open source tools like Selenium
Experience in APM tools Dynatrace AppDynamics Datadog Splunk SolarWinds
Knowledge on DevOps pipelines tool chains and their integration
ITIL V3 or V4 certification is an added advantage

Preferred Skills:

Technology->Architecture->Architecture - ITIL,Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM,Technology->Infrastructure Security->IT Service Management

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