5.0 - 9.0 years

0 Lacs

kochi, kerala

On-site

Role Overview: As a Support Lead, you will be responsible for managing support related issues by guiding and leading the team to ensure timely resolution. You will assist the project manager in day-to-day project execution and contribute to the effective functioning of incident/problem management activities. Your role will involve coordinating application/infrastructure releases, conducting Root Cause Analysis for reported issues, maintaining a knowledge base, creating application support service catalogues, and ensuring application monitoring mechanisms and performance tuning processes are in place. Additionally, you will provide input on implementation backup and roll-back plans, handle cr...

Posted 1 week ago

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Lead II - T24 Production Support UST Global

7.0 - 12.0 years

0 Lacs

kochi, kerala

On-site

As a Support Lead at UST in Kochi, your role involves handling support related issues by leading and guiding the team to manage support issue resolution within defined timelines and assisting the project manager in day-to-day project execution. Your responsibilities and outcomes include: - Coordinating and promoting the effective functioning of incident/problem management activities across all support teams - Contributing to the planning of application/infrastructure releases and configuration changes - Ensuring Root Cause Analysis of all reported issues are completed within the timelines and implementing permanent fixes to prevent issue re-occurrence - Maintaining a knowledge base of known ...

Posted 1 month ago

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Lead II - T24 Production Support UST

5.0 - 9.0 years

0 Lacs

kochi, kerala

On-site

The role requires you to handle support-related issues by leading and guiding the team to manage support issue resolution within defined timelines and assist the project manager in day-to-day project execution. Your responsibilities include coordinating and promoting effective incident/problem management activities across support teams, contributing to planning application/infrastructure releases and configuration changes, ensuring Root Cause Analysis is completed within timelines, and implementing permanent fixes to prevent issue re-occurrence. Additionally, you will be responsible for maintaining a knowledge base of known support issues and resolutions, creating and maintaining an applicat...

Posted 2 months ago

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