Tellecaller

Unnati Vehicle Private Limited

0 years

1 - 2 Lacs

Pune, Maharashtra

Posted:17 hours ago| Platform: SimplyHired logo

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Skills Required

In-person

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: CRE – Service Due Reminder / Caller

Roles & Responsibilities:

Maintain a minimum office attendance of 95%.
Responsible for achieving NPS score targets as per RIPL guidelines.
Check vehicle history before calling the customer.
Reschedule appointments for customers with non-confirmation.
Call customers 7 days before the due date (N-7) as per the calling script.
Register incoming calls as customer appointments.
Communicate with non-contactable customers using follow-up strategies.
Inform customers about service estimate costs.
Provide information about service facilities such as Pit Stop and Pick & Drop.
Make appointment confirmation calls 1 day before the visit (N-1).
Allocate Service Advisors for scheduled appointments.
Prepare the daily appointment list on N-1 day and share it with SM, CRM, Parts, and Security.
Follow up with No Show customers and reschedule if necessary.
Maintain all required reports as per Care 2.0 SOP, including:
Calling & Appointment Register
Daily SDR Monitoring
Service Advisor Allocations
Pick & Drop Register
Coordinate with Pick & Drop drivers.
Maintain complete details and records of the Pick & Drop process.
Meet KPI targets for SDR and Pick & Drop as per Care 2.0 guidelines.
Submit daily reports to CRM and share the calling report in the official WhatsApp group.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Paid sick time
Paid time off
Provident Fund

Work Location: In person

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