Telesales Team Leader

About the Role

We are looking for an experienced and result-oriented Tele Sales Team Lead to manage and motivate the tele sales team, achieve sales targets, monitor daily performance, and improve customer conversion rates.

Key Responsibilities

• Lead, manage, and motivate the Tele Sales team to achieve monthly and yearly sales targets.
• Allocate leads to team members and monitor lead follow-up and conversion.
• Track daily calls, customer enquiries, follow-ups, and sales performance.
• Develop effective calling strategies to improve sales and customer engagement.
• Train and coach tele sales executives on product knowledge, communication, and sales techniques.
• Monitor team KPIs such as calls made, leads generated, conversions, revenue, and follow-ups.
• Handle escalated customer queries and support the team in closing important sales.
• Prepare daily, weekly, and monthly sales performance reports.
• Ensure proper maintenance and updating of customer and lead databases.
• Identify performance gaps and take corrective actions to improve team productivity.
• Conduct regular team meetings and provide feedback to team members.
• Ensure adherence to company sales policies, processes, and customer service standards.

Requirements

• Excellent communication and convincing skills.
• Strong leadership and team management abilities.
• Good negotiation and objection-handling skills.
• Target-oriented and result-driven approach.
• Strong knowledge of telesales processes and lead management.
• Good knowledge of MS Excel, CRM, and reporting tools.
• Ability to analyse sales data and team performance.
• Good interpersonal and customer-handling skills.

Preferred Qualifications

• Any Graduate / Post Graduate.
• 6–8 years of relevant experience in Tele Sales / Inside Sales, preferably with team-handling experience.

Location & Work Mode

• Location: HYDERABAD
• Work Mode: Onsite

Pay: ₹600,000.00 - ₹700,000.00 per year

Work Location: In person