Associate, Global Complaint Management (Customer Response) ICU Medical, Inc.

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Analyst in Global Complaint Management (Customer Response) within the Quality team, your role involves managing device or pharmaceutical complaints and adverse events on a global scale. Your responsibilities include: - Initial triage of complaint files - Assessing reportability of complaints - Escalating customer advocacy events - Submitting regulatory reports in compliance with applicable regulations - Referring potential safety cases to the relevant department - Obtaining additional information for events - Providing updates to reports - Ensuring timely processing of complaint files for regulatory reporting In this role, you will also: - Draft and send professional responses to custo...

Posted 3 days ago

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Telly Caller / Receptionist Softbiz India

0.0 - 4.0 years

0 Lacs

jaipur, rajasthan

On-site

Role Overview: As a Telly Caller / Receptionist at Softbiz India, your main responsibility will be to answer and direct phone calls, manage the front desk, schedule appointments, and provide general administrative support. You will play a crucial role in handling inquiries, greeting visitors, and ensuring an organized and professional work environment. Your coordination skills will be essential in managing communication flow between different departments. Key Responsibilities: - Answer and direct phone calls - Manage the front desk and greet visitors - Schedule appointments and assist in administrative tasks - Coordinate between different departments - Ensure an organized and professional wo...

Posted 3 weeks ago

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Associate, Global Complaint Management (Customer Response) ICU Medical, Inc.

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

The position of Analyst, Global Complaint Management (Customer Response) in the Quality team in Chennai, India, requires you to manage device or pharmaceutical complaints and adverse events on a global scale. Your responsibilities will include initial triage of complaint files, assessments of reportability, escalating customer advocacy events, submitting regulatory reports, obtaining additional information for events, providing updates to reports, and ensuring timely processing of complaint files for regulatory reporting. You will be expected to draft and send clear responses to customer complaints, handle customer advocacy issues, and escalate complex events as needed. Additionally, you wil...

Posted 2 months ago

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Global Complaint Management ICU Medical, Inc.

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

The role of Analyst, Global Complaint Management (Customer Response) within the Quality team as an Associate based in Chennai, India involves managing device or pharmaceutical complaints and adverse events on a global scale. Your responsibilities include initial triage of complaint files, assessing reportability, escalating customer advocacy events, submitting regulatory reports as per applicable regulations, referring potential safety cases, obtaining additional information for events, providing updates to reports, and ensuring timely processing of complaint files for regulatory reporting purposes. In this role, you will be required to draft and send professional and clear responses to cust...

Posted 3 months ago

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