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CTI Administrator Etech Global Services

2.0 - 6.0 years

0 Lacs

gandhinagar, gujarat

On-site

As a CTI Administrator at our company, you will be responsible for working with CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE. Your key responsibilities will include: - Familiarity with implementation of IP Telephony and Dialer applications - Knowledge of building Campaigns, Queues, Call Control Scrips, and IVR into the Dialer system - Designing, developing, and maintaining CTI solutions - Integrating various CTI solutions to the contact Centre architecture - Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega - Developing and enhancing Call Control Scripts - Administrati...

Posted 1 week ago

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