Telecalling Executive

Telecaller / Senior Care Counsellor SixtyPlusZone

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About SixtyPlusZone

SixtyPlusZone is a senior care and assisted living initiative dedicated to providing elderly individuals with a safe, comfortable, engaging and dignified lifestyle. Our services include senior assisted living, day care, professional caregivers, wellness activities, physiotherapy, companionship and personalised elderly care solutions.

highly confident, articulate, persuasive and result-oriented Telecaller / Senior Care Counsellor

Key Responsibilities

1. Outbound Calling & Lead Conversion

• Proactively make outbound calls to prospective customers, families, NRIs and senior citizens.
• Handle incoming enquiries generated through Meta Ads, Google, website, WhatsApp and other marketing channels.
• Explain SixtyPlusZone services, facilities, benefits and pricing confidently and professionally.
• Convince prospective customers to schedule facility visits, consultations and service bookings.
• Follow up consistently with interested prospects to maximise conversions.

2. Customer Counselling & Relationship Management

• Understand customers' concerns, expectations and specific elderly care requirements.
• Explain our assisted living, day care, home caregiving and wellness services in detail.
• Build emotional trust with senior citizens and their families through empathetic and ethical communication.
• Handle objections, pricing discussions and customer concerns effectively.
• Maintain long-term customer relationships and ensure customer satisfaction.

3. Team & Work Management

• Coordinate with the marketing, operations, caregiving and management teams.
• Manage daily calling schedules, appointments, customer follow-ups and lead pipelines.
• Support and supervise junior telecallers when required.
• Maintain accurate customer records and update CRM/HRMS systems regularly.
• Submit daily performance reports covering calls, leads, appointments and conversions.

4. Sales & Business Development

• Achieve assigned calling, appointment and conversion targets.
• Convert enquiries into facility visits and paid admissions or service bookings.
• Identify new business opportunities through outbound prospecting.
• Suggest improvements in calling scripts, customer engagement and sales processes.

Required Skills & Qualities

• Excellent English communication skills – both spoken and written (mandatory).

• Strong convincing, negotiation, presentation and elaboration skills.
• Confident in making high-volume outbound calls and engaging with new prospects.
• Ability to explain services clearly, professionally and persuasively.
• Strong listening skills, empathy and customer relationship management.
• Excellent time management, team coordination and organisational skills.
• Ethical, honest, disciplined, punctual and accountable.
• Target-oriented, self-motivated and comfortable working under performance expectations.
• Proficiency in MS Excel, WhatsApp Business, CRM and basic computer applications.
• Experience in healthcare, senior living, hospitality, insurance, education counselling or telesales will be an advantage.

Preferred Candidate Profile

We prefer candidates who:

• Speak fluent, professional English with confidence.
• Have prior experience converting inbound and outbound leads.
• Can independently manage customer enquiries from initial contact to closure.
• Are comfortable making proactive outbound calls every day.
• Possess a positive attitude, patience, professionalism and strong interpersonal skills.
• Can manage multiple tasks and coordinate effectively with a team.
• Are willing to take ownership of targets and business outcomes.

What We Offer

• Opportunity to work in India's growing senior care industry.
• Meaningful work that improves the quality of life of senior citizens.
• Professional and growth-oriented working environment.
• Performance-based career growth opportunities.
• Opportunity to take on team leadership responsibilities.

How to Apply

Interested candidates who meet the above requirements and are ready to join immediately are encouraged to apply.

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