0.0 - 4.0 years

1 - 2 Lacs

Visakhapatnam, Hyderabad

Work from Office

Maintain Customers Data Base • All Workshop Customers data to be maintained with correct and latest account details (Contact no. contact person name, e-mail ids, bill to account, etc.) Scheduling an Appointment • Plan service booking slots as per the service capacity input given by Job Controller. • Accept service booking from various sources like in-bound calls, out-bound calls and website • Capture customers requirements and confirm appointment one day prior to appointment date. • Inform service booking to front office, workshop and spare parts for preparing service reception. • Keep close follow up of appointments for turn-up and in case of non-turn up, follow up with customers for subsequent rescheduling. Follow-up Service for Customer • Follow up call to be made after 7 days of customer visit. • Customers’ requirements or concerns captured through feedback to be communicated to respective department and follow up for the accomplishment • Close the feedback after confirmation of satisfaction of customers. Complaint management • Record customer complaints received from various sources like email, letters, Service follow up, in-bound call. • Communicate the customer complaint details to respective department and follow up for resolution. • Close the complaint on confirmation of satisfaction of customers. Build and enhance customer relationship • Call proactively for Service due reminder to customers. • Promote company’s activities in relation to service, parts and car sales campaign.

Posted 1 month ago

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