Telecaller

Job Purpose

To manage inbound and outbound admission-related calls, connect with prospective students and

parents, generate interest in the University's academic programmes, provide preliminary

programme information and schedule counselling sessions to facilitate admission conversions.

The incumbent will play an important role in the admission lead management process by ensuring

timely calling, systematic follow-ups and effective communication with prospective students.

Key Roles & Responsibilities

A. Inbound & Outbound Calling

 Make outbound calls to prospective students generated through digital campaigns,

admission portals, referrals and other sources.

 Attend incoming admission enquiries and provide preliminary information about University

programmes.

 Introduce academic programmes, eligibility criteria, admission procedures and other

relevant details.

 Understand student requirements and identify their programme interests.

 Generate interest and encourage prospective students to proceed with the application

process.

B. Lead Follow-up & Appointment Scheduling

 Conduct timely follow-ups with prospective students and parents.

 Maintain regular communication with interested candidates.

 Schedule counselling appointments, campus visits and virtual counselling sessions.

 Transfer qualified and interested leads to Academic Counsellors for detailed counselling.

 Ensure systematic follow-up of pending and prospective leads.

C. Database & MIS Management

 Maintain accurate records of all calls, enquiries and follow-up activities.

 Update lead status, call remarks, student preferences and next follow-up dates in the

CRM/MIS.

 Ensure proper documentation and database hygiene.

 Submit daily calling and lead status reports to the reporting manager.

D. Communication & Service Quality

 Communicate professionally, confidently and politely with students and parents.

 Handle basic queries and objections effectively.

 Ensure accurate information is shared with prospective candidates.

 Maintain calling discipline, professional etiquette and quality standards.

 Escalate complex admission-related queries to the concerned Academic Counsellor or

supervisor.

E. Target Achievement

 Achieve assigned daily calling and lead engagement targets.

 Focus on meaningful conversations and qualified lead generation rather than only call

volumes.

 Improve lead connectivity, counselling appointment generation and follow-up effectiveness.

 Support the overall admission conversion objectives of the University.

Essential Skills & Competencies

 Excellent verbal communication skills in English and Hindi.

 Clear pronunciation, fluent speech and professional telephone etiquette.

 Neutral and understandable accent without strong regional influence or noticeable MTI.

 Pleasant, confident and persuasive telephone personality.

 Positive attitude, patience and willingness to learn.

 Good listening, convincing and interpersonal skills.

 Ability to handle objections and difficult conversations.

 Strong follow-up discipline and target orientation.

 Basic computer knowledge, MS Excel and email handling.

 Ability to work under pressure and manage multiple leads simultaneously.

Educational Qualification

 Graduate in any discipline from a recognised university.

 Candidates with good communication skills and relevant experience may also be considered.

Experience

 0 to 3 years of experience in telecalling, customer service, education counselling, sales or

admission-related activities.

 Experience in educational institutions, universities, BPOs, inside sales or customer

relationship management will be preferred.

 Fresh graduates with excellent communication skills and a positive attitude may also apply.

Other Requirements

 Flexibility to work on weekends and extended hours during peak admission periods, as per

operational requirements.

 Willingness to work in a target-driven environment.

 Good telephone etiquette and professional conduct.

 Ability to handle a high volume of admission enquiries with consistency and accuracy.

Desired Candidate Profile

We are looking for energetic, confident and communication-oriented individuals who can effectively

connect with prospective students and parents over the phone.

The ideal candidate should possess a pleasant telephone personality, a positive attitude, good

listening skills, persuasion abilities and the discipline to work towards daily calling and lead

generation targets.

Pay: ₹15,000.00 - ₹26,000.00 per month

Application Question(s):

• What is your location?
• How many years of Experience do you have?
• What is your current Salary?

Work Location: In person