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Telecaller

0 - 1 years

0 Lacs

Adajan Gam, Surat

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

resolve support

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities Call customers for undelivered shipments to confirm availability and address-related issues. Update and process NDR status in the system based on customer inputs. Coordinate with delivery partners to arrange redelivery as per customer convenience. Resolve customer queries and complaints related to non-delivery. Maintain accurate records of calls, resolutions, and follow-ups. Escalate issues to the appropriate team if needed for quick resolution. Achieve daily/weekly targets for call volume and resolution rates.

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