Telecaller

Job Description

Industry : Jewellery Retail Role Objective : To build strong customer relationships by providing timely information about new jewellery collections, exclusive offers, and store events, while maintaining high standards of communication and service. Key Roles and Responsibilities : 1 Customer Outreach Make outbound calls to existing and potential customers from the store’s database. Inform them about new arrivals , latest designs , festive collections , and special promotions . 2 Relationship Building Maintain a polite, friendly, and professional tone during calls. Build rapport and develop long-term customer relationships to increase store loyalty. 3 Follow-ups and Reminders Call customers for follow-ups on their past purchases or product inquiries. Remind them of appointments, order pickups, or upcoming events (like preview shows or launch events). 4 Data Management Accurately update call records, feedback, and customer preferences in the CRM or call log. Tag leads based on interest and potential for future engagement. 5 Feedback Collection Take customer feedback on products and services and report it to the store manager for improvements. 6 Target Achievement Meet daily/weekly calling targets as defined by the store management. Support in converting calls into store visits or sales. 7 Product Knowledge Stay updated about the latest jewellery trends, collections, metal types (gold, diamond, platinum), and pricing. Confidently answer basic customer queries related to products and services. 8 Cross-Selling & Upselling Suggest complementary products (e.g., matching earrings with a necklace) to boost sales during conversations. Requirements: Experience in field between 6 months to 1 year as telecaller. Show more Show less