2 years

0 - 1 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle inbound calls and respond to patient inquiries promptly and professionally.
  • Make outbound calls to patients for appointment reminders, follow-ups, feedback, and promotional campaigns.
  • Schedule, confirm, and reschedule appointments as per doctor availability.
  • Provide accurate information about hospital services, timings, doctors, and departments.
  • Coordinate with departments to confirm appointment slots, reports, or service updates.
  • Maintain call logs, patient details, and feedback records accurately in the hospital system.
  • Escalate emergency or critical calls to the concerned department immediately.
  • Assist in teleconsultation bookings if applicable.
  • Follow scripts and protocols to ensure quality and consistency in patient communication.
  • Maintain confidentiality and adhere to hospital policies and guidelines.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Experience:

  • Telecaller: 2 years (Required)

Location:

  • Puducherry, Puducherry (Required)

Work Location: In person

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