Job
Description
As a Customer Service Representative in the fashion industry, your primary responsibility will be managing customer inquiries and complaints through various channels such as phone, email, and chat. You will play a crucial role in assisting customers with product recommendations, size guides, and styling suggestions to enrich their shopping experience. Additionally, you will be expected to efficiently address and resolve issues related to orders, returns, exchanges, and refunds while maintaining accurate customer records in the CRM system. Collaboration with sales, marketing, and logistics teams is essential to ensure seamless operations and enhance customer satisfaction. It is imperative to stay updated on the latest trends and collections in the fashion industry to provide well-informed assistance to customers. Handling escalations professionally and ensuring customer satisfaction at all levels will be part of your daily tasks. Your feedback on recurring customer concerns and suggestions for process improvements will be valuable in enhancing our service quality. The ideal candidate should have a minimum of 1 year of customer service experience, preferably within the fashion industry. A high school diploma or equivalent is required, while a bachelor's degree in fashion, business, or a related field would be advantageous. Excellent communication skills in English, both spoken and written, are essential for this role. A strong understanding of fashion terminology and trends, along with proficiency in computer applications like MS Office, CRM tools, and email platforms, is necessary. Candidates from North East India are encouraged to apply due to their familiarity with regional aesthetics and preferences, which can be an asset to the role. A customer-centric approach, coupled with patience and problem-solving skills, will help you excel in this position. Strong multitasking, organizational, and time management abilities are key attributes required for success. If you have a passion for fashion and a keen eye for detail, this full-time customer service role in a day shift setting could be an exciting opportunity for you to grow and contribute to our team.,
